February 22, 2012
This year has been an interesting one for Specialized Dynamics. We want to thank you for your support, and offer an apology and explanation for difficulties that many of you have recently encountered with our organization.
In an attempt to streamline our production, we recently made changes to our ordering and customer service process. Unfortunately those changes have not worked the way that we anticipated. We also encountered unforeseen difficulties with several of our vendors, further delaying our production deadlines. While we did what we could to resolve those issues, we failed in keeping our customers properly informed of the delays.
We fully understand the frustration that our customers have felt, and we want to assure you that we take full responsibility for these problems, and as such we have made changes that we feel address these issues. Effective immediately, all communications will be routed to our new customer service representative, Jason “Mo” Mosler. An experienced hunter and competitive shooter, Mo brings a wide variety of skills to Specialized Dynamics. He is committed to bringing our customer service back to the level that our customers have come to expect in the past. In the coming days Mo will be making contact with all of Specialized Dynamics customers that have outstanding orders, to give you an update on the status of your order. He will also be making contact with all of you that have sent emails or left messages. This change will allow Scott to continue turning out the top quality rifles that our reputation is based on.
Again, we sincerely apologize for this inconvenience, and we assure you that we will get this situation under control just as soon as we can.
Please feel free to email Mo at Jason@specializeddynamics.com, and he will get back to you as soon as possible. Mo will be getting a company phone next week, in the meantime he will be contacting you with his personal cell phone, so you may see a number that you do not recognize.