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#3313489 - 02/06/23 06:55 PM Fox pro customer service????
Greymann93 Offline
New Member

Registered: 11/17/21
Posts: 4
Loc: South Dakota
Whatís up with fox pro? Trying to call them for customer support and they wonít answer plus Iíve emailed them and they havenít gotten back to me??? Anyhow Iím Having issues and need to send in a call thatís having connection issues so it keeps turning off mid set. and also the AUX cord wonít keep a cord in for a decoy I bought from them so it wonít work if it canít stay connectedÖ Total crapÖ..

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#3313556 - 02/07/23 09:28 AM Re: Fox pro customer service???? [Re: Greymann93]
DesertRam Offline
Director/Moderator

Registered: 04/26/01
Posts: 9395
Loc: Las Cruces, NM USA
Your experience is uncommon based on what I've seen reported here. I say keep trying and give them a couple days. They didn't get their customer service reputation by ignoring issues for long, so I suspect you'll hear something soon.
_________________________
"A person is smart; people are dumb panicky dangerous animals and you know it." K as played by Tommy Lee Jones, Men In Black

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#3313563 - 02/07/23 10:44 AM Re: Fox pro customer service???? [Re: Greymann93]
Greymann93 Offline
New Member

Registered: 11/17/21
Posts: 4
Loc: South Dakota
Thanks for the advice. Just frustrating sometimes because Iíve seen posts on how fox pros customer service is excellent! Hopefully the issues get resolved and sent in.

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#3313571 - 02/07/23 11:11 AM Re: Fox pro customer service???? [Re: Greymann93]
SlickerThanSnot Online
PM senior

Registered: 01/31/14
Posts: 5955
Loc: stuck in a fence
in the mean time, try different batteries or a set that are known to be good. what you describe is most times due to battery issues.

and i know that doesn't help your decoy plug issues.
_________________________
skeptical is what i am when told there is a dead coyote in certain far off pictures.

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#3313629 - 02/07/23 08:02 PM Re: Fox pro customer service???? [Re: Greymann93]
Greymann93 Offline
New Member

Registered: 11/17/21
Posts: 4
Loc: South Dakota
Yeah Iíve swapped batteries and even just sitting at home at night the light will flash like itís a connection issue internally and the call will quit. Once foxpro gets ahold of me Iíll send it in and Iím sure theyíll square it away. In the mean time Iím running a buddies hammerjack and itís running great so itís all good

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#3313652 - 02/08/23 01:21 AM Re: Fox pro customer service???? [Re: Greymann93]
reb8600 Offline
Director/Sponsor

Registered: 10/13/04
Posts: 11388
Loc: Morgan, Utah
Very unusual for Fox Pro not to respond. Their customer service has always been highly commended.
_________________________
2015 Egg Shoot Champion

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#3313931 - 02/10/23 08:17 PM Re: Fox pro customer service???? [Re: Greymann93]
decanuck Offline
Die Hard Member

Registered: 02/21/05
Posts: 598
Loc: Southeast NH
Just sent in a unit. Had great response on emails and on the call. Call was back within 10 calendar days fixed. BTW, the unit is 14 years old and no charge...

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#3313961 - 02/11/23 05:58 AM Re: Fox pro customer service???? [Re: Greymann93]
Terry Lightle Offline
Die Hard Member

Registered: 01/13/19
Posts: 544
Loc: Sand Springs,Okla
Great

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#3314027 - 02/11/23 07:12 PM Re: Fox pro customer service???? [Re: Greymann93]
Greymann93 Offline
New Member

Registered: 11/17/21
Posts: 4
Loc: South Dakota
Finally got a hold of them. Great customer service and when I explained what was going on they agreed it may be an internal type problem with connection. As for the aux cord deal Iím sure thatíll be fixed as well. Said I should
Have the call back soon like the other gentleman just said he had a call sent in. All
In all situation resolved and fox pro still will always have my business. Thanks for the help and support guys!

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#3314059 - 02/12/23 02:43 AM Re: Fox pro customer service???? [Re: Greymann93]
todbartell Offline
Die Hard Member

Registered: 07/10/01
Posts: 716
Loc: BC, Canada
I recently purchased some new AA rechargable batteries for my Foxpro. They weren't working right, so I emailed them and had a reply the next morning with some tips on trouble shooting the problem. My second email was also answered quickly and they're sending me out a new battery kit at no charge. A+
_________________________
Foxpro Fusion w/ SP60

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#3314413 - 02/15/23 09:42 PM Re: Fox pro customer service???? [Re: Greymann93]
Decoyed Offline
Predator Master

Registered: 01/20/20
Posts: 93
Loc: Minnesota
I just ordered a part for my fp caller. Omg [beeep]. I gave them my new address and sent it to my old one. Then they resent it and sent me the wrong stuff. Iím not sure whatís going on with them but they get 👎👎 from me.

Seems all cs people are no good lately. Iíve had major issues with sight mark and leupold. The other day I went McDonaldís and the stupid kid didnít know what four Quarters and four dimes add up to. He ask me if I could tell him lol. It didnít go well.

Iím in the cs field and man these people make the good ones look good.

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#3316946 - 03/12/23 04:33 PM Re: Fox pro customer service???? [Re: Greymann93]
Fox21 Offline
New Member

Registered: 02/26/23
Posts: 1
Loc: Kansas
They have been amazingly great this winter for me! Had trouble getting new sounds on 2 callers, they spent over an hour on the phone getting 2 callers set up perfect!

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#3317161 - 03/13/23 05:07 PM Re: Fox pro customer service???? [Re: Greymann93]
Driven2tri24 Offline
Seasoned Member

Registered: 03/07/19
Posts: 174
Loc: NE Ohio
I've always had great CS with Foxpro. Had 2 x-24's start malfunctioning and on my 3rd. They Had replacements to me so fast was scary.

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