There is nothing different from this incident and the others I have refernced on many occasions involving customer service from Wayne. I don't believe I have ever said a bad word about the caller, but I have pointed out the pattern of excuses that have riddled this company from day one. I have been personally attacked by pointing out my observations and also noting that these types of complaints are non-existent with Foxpro.
Let me pause right here and say that I genuinely hope Wayne and his family are safe and healthy.
Best case scenario, these complaints (that have persisted since the inception of Loudmouth) are the result of a one man band not being able to keep up. Worst case, these are examples of a seat of the pants owner/company not having the desire or skill set to improve his process.
From one business man to another, I would recommend following the lead of Foxpro and hire a few employees who can run the business when life happens, or sell your company to another company with a more established infrastructure.
For those few remaining Loudmouth loyalists, fire away!
Blake
Let me pause right here and say that I genuinely hope Wayne and his family are safe and healthy.
Best case scenario, these complaints (that have persisted since the inception of Loudmouth) are the result of a one man band not being able to keep up. Worst case, these are examples of a seat of the pants owner/company not having the desire or skill set to improve his process.
From one business man to another, I would recommend following the lead of Foxpro and hire a few employees who can run the business when life happens, or sell your company to another company with a more established infrastructure.
For those few remaining Loudmouth loyalists, fire away!
Blake