Yes, based on my customers dealings with them. Had a customer get the run around by their CS department. We sent his scope in to be fixed and after about two weeks time frame, the scope was sent back. Sounds good doesn't it? Problem was, it was sent back not fixed. Sent it in again, same thing. This time, the guy left the scope at my shop and has not been back sense. I caught [beeep] and lost a customer because of their screw-up. I don't take kindly to something like that!
Now don't confuse bad customer service, with quality of product. I'll be the first to say that they make a good product and I really do like their high-end scopes. But they wronged my customer and myself. Because of that, I will never buy or sell another one!
Hope you don't take this as me getting all huffy & puffy with you Claim, as I'm not. Your one of the ones I respect on here. I just see red when it comes to Burris.
Take care