A short time ago my Remington 597, 17HMR malfunction. It fired one cartridge as it was loading into the chamber. (I had just shot a ground hog). The double report was not normal nor expected and debris was flying in front of my face. When I looked down the grass was smoking under the gun. In the grass laid my blown up mag and the remaining cartridges that were in it. I called Remington and they said to send the gun in for inspection. Before I mailed it I found this recall on Remington ammo for the .17HMR. AND the .17HMR 597
http://www.remington.com/safety/17_HMR_Ammo_notice/default.asp
Titled:
PRODUCT SAFETY WARNING
AND RECALL NOTICE
17 HMR AMMUNITION AND MODEL 597® 17 HMR SEMI-AUTOMATIC
I called Remington as soon as I saw this. The Service Department informed me this is NOT a gun issue yet they pulled the guns. I asked if I could get a replacement 597 in .22 mag and was told no as My gun was now used and not new. Mind you I bought the gun NEW. I'm the original owner. I also asked if they would replace with the Model 5 bolt and they said no.I then asked about rebarrel and bolt change to 22mag and was told NO! The Customer Service lady said all that Remington would do is give me a $200.00 voucher to be used on ANOTHER Remington Firearm.
The Service lady said it's an ammo issue NOT a gun Issue. I was informed all .17HRM ammo is loaded at the same factor no matter what label is on it. I asked her what the Ammo factory changed on this ammo to make it unsafe and she informed me they changed nothing. So I stated well if they changed nothing then how can it be an ammo issue. I said well if the Ammo didn't change then perhaps Remington did not do Enough R&D to discover this problem. She said No that she cannot say that!!!!!
I asked to speak with a supervisor and I did. He kept to the same story as the lady did. It’s an ammo issue and I should be glad Remington was offering me about half of the value He informed me the gun is very well made and has no issues!!!!! I asked about replacements with him and again was told no as my gun was now used.
The Supervisor told me Upper management made this decision and all they are willing to offer is listed in the notice. If I want a replacement I need to go buy another new rifle and as long as it is a Remington they will cover $200 of it IF I send my gun to them. Suggested retail on a 22mag in 597 is $460.00. The Model 5 bolt is $363.00
I accused Remington of putting the burden of the Rifle issues into the Pockets of the consumers. He said no were trying to help and the issue is with the Ammo manufacture. I suggested that perhaps Remington should make it right with THEIR customers and sue the Ammo manufacture for damages if the ammo was bad. He said no.
I told him that I had 5 other Remington’s and if this is how Remington treats customers. Then I would never own another one. He said sorry I felt that way and that is when I hung the phone up on him. (Two days ago) Took me this long to cool down and be civil!!!!!!!!!!!!!!
So has anybody else seen a recall on other .17 HMR ammo????
Maybe Ruger saw something and this is why they never made a .17 HMR in semi auto.
So here I sit with gun that is NOT safe to fire, and Remington will toss some bread crumbs if I buy another Remington to replace it.
Internet search still shows some .17 HMR 597's still available for $400.00
For what it's worth I was using Hornady ammo and never fired any Remington ammo through the gun And less then 3 boxes total.
Done with Remington!
Skinner
http://www.remington.com/safety/17_HMR_Ammo_notice/default.asp
Titled:
PRODUCT SAFETY WARNING
AND RECALL NOTICE
17 HMR AMMUNITION AND MODEL 597® 17 HMR SEMI-AUTOMATIC
I called Remington as soon as I saw this. The Service Department informed me this is NOT a gun issue yet they pulled the guns. I asked if I could get a replacement 597 in .22 mag and was told no as My gun was now used and not new. Mind you I bought the gun NEW. I'm the original owner. I also asked if they would replace with the Model 5 bolt and they said no.I then asked about rebarrel and bolt change to 22mag and was told NO! The Customer Service lady said all that Remington would do is give me a $200.00 voucher to be used on ANOTHER Remington Firearm.
The Service lady said it's an ammo issue NOT a gun Issue. I was informed all .17HRM ammo is loaded at the same factor no matter what label is on it. I asked her what the Ammo factory changed on this ammo to make it unsafe and she informed me they changed nothing. So I stated well if they changed nothing then how can it be an ammo issue. I said well if the Ammo didn't change then perhaps Remington did not do Enough R&D to discover this problem. She said No that she cannot say that!!!!!
I asked to speak with a supervisor and I did. He kept to the same story as the lady did. It’s an ammo issue and I should be glad Remington was offering me about half of the value He informed me the gun is very well made and has no issues!!!!! I asked about replacements with him and again was told no as my gun was now used.
The Supervisor told me Upper management made this decision and all they are willing to offer is listed in the notice. If I want a replacement I need to go buy another new rifle and as long as it is a Remington they will cover $200 of it IF I send my gun to them. Suggested retail on a 22mag in 597 is $460.00. The Model 5 bolt is $363.00
I accused Remington of putting the burden of the Rifle issues into the Pockets of the consumers. He said no were trying to help and the issue is with the Ammo manufacture. I suggested that perhaps Remington should make it right with THEIR customers and sue the Ammo manufacture for damages if the ammo was bad. He said no.
I told him that I had 5 other Remington’s and if this is how Remington treats customers. Then I would never own another one. He said sorry I felt that way and that is when I hung the phone up on him. (Two days ago) Took me this long to cool down and be civil!!!!!!!!!!!!!!
So has anybody else seen a recall on other .17 HMR ammo????
Maybe Ruger saw something and this is why they never made a .17 HMR in semi auto.
So here I sit with gun that is NOT safe to fire, and Remington will toss some bread crumbs if I buy another Remington to replace it.
Internet search still shows some .17 HMR 597's still available for $400.00
For what it's worth I was using Hornady ammo and never fired any Remington ammo through the gun And less then 3 boxes total.
Done with Remington!
Skinner
