Pulsar/Sellmark sent me a new replacement unit. I could not be happier! They sent a Quantum Lite XQ30V, which absolutely blows away my previous HD19s. The one thing that immediately jumped out at me with the XQ30V is the 50hz frame rate....sooo much smoother than 30hz frame rate. The extra magnification and color palettes are an added bonus as well, I will definitely be using their version of the outdoor alert palette over the standard white hot I normally run. My next thermal purchase will definitely be Pulsar/Sellmark regardless of what Flir comes out with. Peace of mind knowing that they will take care of you with no hassle customer service, even when you are days away from your warranty expiring, is a big plus when you are plopping down your hard earned monies. Hooray for Pulsar/Sellmark!