Originally Posted By: Walking ManOriginally Posted By: sniper4life1SiCo said cans would be to dealers by June 29. I bought a Hybrid during promo and still waiting on Uncle Sam to send me a stamp. The summer promo far exceeded expectations in quanity. That's ahellofa lot of free product. I.e. employees building them for free,(you work for free?), material cost, machine time. I know it sucks waiting on a company or bureaucrats but it will only cost you a $200 stamp for the can. They haven't told us to pound sand yet. Patience grasshopper.
The employee's are not working for free.
Corporate profit is reduced. But that was factored into the promotion.
Judging by the price I have to pay to purchase the machined parts to build a Form1, this was still a very profitable promotion.
Poorly run. They should have had the "free" offers built so they could be shipped at the same time.
Those are very good points.
The issue that many companies seem to have in our sport/industry is image. Poor customer service equates to a poor image. Yes, you might build the best widget. But if your communications or customer service are lacking, folks will seek out alternatives.
Personally, I don't mind waiting for something IF the wait was communicated and we are kept occasionally updated. Personally it sends a clear message to me as a customer when certain customer's orders are shuffled to the front over others and we find out about it from a third party. I will then exercise the free market and go elsewhere. Frankly, some manufacturers have gotten a bit big headed and think that they can treat customers like trash.