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#3311393 - 01/18/23 10:16 PM Re: DeadAir customer service issues [Re: ibschmidty]
ibschmidty Offline
Die Hard Member

Registered: 12/07/07
Posts: 620
Loc: Down wind
Maybe, but I started my warranty claim in early November. Never heard from them till I found a guy on Facebook that posted that he worked for them. He started to talk and then ghosted me. Iíve emailed maybe a dozen times and never heard from them till just the other day. Same guys finally replied to multiple messages to him. They said itís been processed and is waiting to ship to my FFL. 3 months and the company has still never replied to my emails. Itís just sad. I hope they follow through and not go out of business before my FFL gets the can so I can start my long wait.
_________________________
Bees donít waste time explaining to flies why honey is better than $#!+. Donít waste time explaining/defending your dreams to others. Hustle like a bee to obtain it.




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#3312500 - 01/28/23 12:25 AM Re: DeadAir customer service issues [Re: ibschmidty]
J Galt Offline
Junior Member

Registered: 01/18/22
Posts: 41
Loc: Rockies
I was curious to see if there is an update on this issue.

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#3312602 - 01/29/23 11:15 AM Re: DeadAir customer service issues [Re: ibschmidty]
ibschmidty Offline
Die Hard Member

Registered: 12/07/07
Posts: 620
Loc: Down wind
After chasing them down on social media, I finally was told that my claim was being processed. So from the beginning of November to now. My warranty was approved and processed. The FFL still has had no word from them and I have no idea of when theyíll ship so I can start my ďjail timeĒ. Hopefully they stay in business long enough to ship my can. And hopefully the new one wonít blow up like my last one. Theyíve since ghosted me again when I asked when they might be able to ship so I can have my FFL ready to receive. Anyone else face anything this horrible from other companies?
_________________________
Bees donít waste time explaining to flies why honey is better than $#!+. Donít waste time explaining/defending your dreams to others. Hustle like a bee to obtain it.




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#3312759 - 01/30/23 05:43 PM Re: DeadAir customer service issues [Re: ibschmidty]
Terry Lightle Offline
Die Hard Member

Registered: 01/13/19
Posts: 562
Loc: Sand Springs,Okla
Good news,sure you are relieved.Now if they will just get it to you.

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#3319945 - 03/31/23 10:35 PM Re: DeadAir customer service issues [Re: ibschmidty]
ibschmidty Offline
Die Hard Member

Registered: 12/07/07
Posts: 620
Loc: Down wind
Update- I chased them down at our local outdoor expo in Salt Lake City. I gave them an ear full and expressed how upset I was. I talked to their customer service manager at the show. He said he was mad at how I've been treated and wanted to make it up. Said he was going to ship me the quick detach adapters for all of my rifles and expedite the replacement can. He even promised me a that they would send me the rim fire can they have as well. After about another month of nothing from them, I emailed them. Actually got a response in an hour or two. I thought things would be looking good for me to get this all done and move on. He said that raw materials are making it hard to replace the Nomad Ti that I wanted. He then said he would pull one out of another order or something like that. I asked about the rimfire can and he said it would go out most likely the next week. Also offered to pay for both of my stamps but I told him no but he insisted on paying for at least one. We agreed and I actually got the $200ish dollars cashiers check for the atf about two weeks ago. Still no can and theyíre back to radio silence. I may use the check to buy another companies can. I've sent multiple emails asking for a return phone call and nothing. I started this whole warranty claim in early November. I'm just sick to my stomach to be treated like this. my friends and even my gunsmith that is set up to handle the transfer of the can says I'm being too nice.
Anyone have a suggestion on what I can do from here? I thought of going to the Utah Better Business Bureau and file a complaint. I have avoided social media to trash them because I still want my can warrantied.
I have learned that I will never give them more money and will never suggest anyone buy something from them. Its not a bad product, but if ever you have an issue, good luck getting it resolved.
I've done a few online searches and it appears that this is not uncommon for them. I wish I did my homework about the company before I spent my money.
Funniest part is that this is the suppressor that I won in the raffle at the last PM convention in Elko.


Edited by ibschmidty (04/01/23 04:01 PM)
_________________________
Bees donít waste time explaining to flies why honey is better than $#!+. Donít waste time explaining/defending your dreams to others. Hustle like a bee to obtain it.




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#3320180 - 04/03/23 06:56 PM Re: DeadAir customer service issues [Re: ibschmidty]
BangPop Offline
Die Hard Member

Registered: 11/05/10
Posts: 648
Loc: Gallatin Gateway Montana
I have found that the best approach with companies like this is to put a boot in their a$$ and let the chip fall where they may. They obviously are a second rate outfit and deserve no slack what so ever. I'm in the middle of a similar issue with another suppressor company. They made a defective (and are still making the same defective product) and couldn't resolve the defect. At least they had decent communication. I'm waiting on the outcome to my situation to decide if I make it public or not. None of these companies have the right to take peoples money and put out a crap product.

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#3320183 - 04/03/23 07:48 PM Re: DeadAir customer service issues [Re: ibschmidty]
DAA Offline
Director

Registered: 04/23/01
Posts: 5771
Loc: Salt Lake City
Originally Posted By: ibschmidty

Anyone have a suggestion on what I can do from here? I thought of going to the Utah Better Business Bureau and file a complaint.


Don't waste your time with the BBB. They have zero authority or power over anything except taking money from businesses to be on their list. I think the BBB is a scam, pretty much, myself, having been hounded by their sales people to pay them to be on their list.

My advice, keep pressing as hard as you can on Dead Air and in the meantime take that $200 and use it for a TBAC.

- DAA

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#3320475 - 04/07/23 01:14 PM Re: DeadAir customer service issues [Re: ibschmidty]
Icedtea Offline
Predator Master

Registered: 02/12/23
Posts: 67
Loc: US
If they are not going out of business, they should. They are not alone in this "here today gone tomorrow world".

There are a lot of new companies that bought a CNC machine, stole a design, found they couldn't make in the business and disappeared. They charge an arm and a leg for a product that costs them a fingernail to build.

There is NO truth in advertising when it comes to suppressors. Word of mouth is even less reliable because the ones giving advice don't really have a data bank to draw from.
_________________________
Purveyor of the truth. Pro speculator, among other things!

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#3320552 - 04/08/23 04:52 PM Re: DeadAir customer service issues [Re: Icedtea]
skinney Offline
Director

Registered: 12/21/09
Posts: 4106
Loc: South Dakota
Originally Posted By: Icedtea
If they are not going out of business, they should. They are not alone in this "here today gone tomorrow world".

There are a lot of new companies that bought a CNC machine, stole a design, found they couldn't make in the business and disappeared. They charge an arm and a leg for a product that costs them a fingernail to build.

There is NO truth in advertising when it comes to suppressors. Word of mouth is even less reliable because the ones giving advice don't really have a data bank to draw from.


Which is why people like Jay Idriss of Pew Science are very valuable, and are going to set a standard that each suppressor manufacturer will (or should) end up using.

I've chatted with him and we will be doing a podcast when I can make time. The guy is a professional, and a wealth of knowledge regarding suppressor testing and performance.
_________________________
Learn to discipline yourself, so someone else doesn't have to.

They'll hear ya three times, see ya twice, but only smell ya once.

Play the Rabbit, and they will come.


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#3320559 - 04/08/23 09:04 PM Re: DeadAir customer service issues [Re: ibschmidty]
Icedtea Offline
Predator Master

Registered: 02/12/23
Posts: 67
Loc: US
Testing suppressors is a science if done properly and honestly. I have more than a dozen "cans" and can tell you without a doubt I can make them sound any way I want by simply using different components in the ammo. Someone said "you pays yo money and takes yo chances" This is very true with suppressors.

The only true test is using testing equipment and a jury of people that know what they are hearing. I don't know enough about DB testing to help anyone understand it. I do know that some suppressors sound louder and test lower than others. I want the one that sounds quieter.

I will be watching for that podcast.
_________________________
Purveyor of the truth. Pro speculator, among other things!

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#3320604 - 04/09/23 06:53 PM Re: DeadAir customer service issues [Re: Icedtea]
skinney Offline
Director

Registered: 12/21/09
Posts: 4106
Loc: South Dakota
Originally Posted By: Icedtea
Testing suppressors is a science if done properly and honestly. I have more than a dozen "cans" and can tell you without a doubt I can make them sound any way I want by simply using different components in the ammo. Someone said "you pays yo money and takes yo chances" This is very true with suppressors.

The only true test is using testing equipment and a jury of people that know what they are hearing. I don't know enough about DB testing to help anyone understand it. I do know that some suppressors sound louder and test lower than others. I want the one that sounds quieter.

I will be watching for that podcast.


True it's very hard to properly eval suppressors, especially if you've only owned or used a couple. I am hearing now even the standards of the B&K 2209 with 1/4" compression mic is not the proper equipment to test db's.

I sure hope I can present some good info on the podcast.
_________________________
Learn to discipline yourself, so someone else doesn't have to.

They'll hear ya three times, see ya twice, but only smell ya once.

Play the Rabbit, and they will come.


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