Anyone else have issues with Dear Air customer service? I have a warranty issue and can’t get a hold of anyone. They don’t do phone calls and won’t respond to emails. I had to find someone on Facebook that says he shoots for them. He started out helping like a champ then started ghosting me. I can’t get anything worked out. Super frustrating. You may want to go somewhere else when looking for a can. Kinda wish I did.

Had similar problems with SAS.
I have a Dead Air mask in jail now. Hope they get you straightened out.

What happened to your suppressor brother?

Internal weld failed and shot off the end of the rifle. Kinda scary.

That's sad to hear. Hopefully it's a manpower issue over the holidays and they'll get caught up next week?

I hope so. I finally found their FFL registered phone number. I’ve messaged them on all their social media accounts I could find. I’ll give them the weekend to get back to work and I’ll start hounding the boss come Tuesday I think.

After a dozen voicemails and emails, still next to no progress. I’m hoping they’re not about to go out of business. Don’t know how they could survive with such piss poor customer service. This is sad. Stay away from Dead Air is all I can say.

I don't think they are about to go out of business. I follow their IG account and it's very active. IF you don't have an IG account, they follow my work, I could reach out to them directly and try to aid in your cause?

Wow.. That, stinks.

- DAA

The world of shooters buying (and waiting) for suppressors is incredibly small. I expect that this will get taken care of, and there is likely an explanation for this terrible situation (such as everyone is on a post holiday vacation or prepping hard for shot show or the like). As an owner, I’ve not personally had this issue with their service, so I suspect something else. At least I hope so.

Not sure what to think about their lack of response, but last fall I sent them an email with a question, & they responded back in less than an hour.

Everyone will be at shot show so don't expect any response soon.

They don't have cell service or internet at the SHOT show? He posted three weeks ago. Shot show is a pee poor excuse for not showing the common courtesy of responding to a customer for three weeks and I'd go well out of my way to avoid a company that would feed me a line like that.

- DAA

Agreed. There aren't any good excuses for taking this long to respond. If there was a significant issue with the company they could have posted a response on any of their website/social media platforms to let everybody know of a delayed response.

Not making excuses for them. I don't have any association with them. Just know that some companies aren't as big as they would seem and during shot show all but shut down due to being at the show. That doesn't excuse the previous weeks.