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#3309279 - 12/24/22 10:49 AM DeadAir customer service issues
ibschmidty Offline
Die Hard Member

Registered: 12/07/07
Posts: 618
Loc: Down wind
Anyone else have issues with Dear Air customer service? I have a warranty issue and canít get a hold of anyone. They donít do phone calls and wonít respond to emails. I had to find someone on Facebook that says he shoots for them. He started out helping like a champ then started ghosting me. I canít get anything worked out. Super frustrating. You may want to go somewhere else when looking for a can. Kinda wish I did.
_________________________
Bees donít waste time explaining to flies why honey is better than $#!+. Donít waste time explaining/defending your dreams to others. Hustle like a bee to obtain it.




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#3309288 - 12/24/22 11:58 AM Re: DeadAir customer service issues [Re: ibschmidty]
crapshoot Offline
Retired PM Staff

Registered: 03/22/02
Posts: 23360
Loc: Henderson,Nevada,USA
Had similar problems with SAS.
I have a Dead Air mask in jail now. Hope they get you straightened out.
_________________________
I carry a gun because a cop is to heavy.

Average response time for a 911 call is 10 min.
Average response time for a .45acp is 900FPS.

Remember, if you're not pissing off a liberal......You are one!
Ted Nugent

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#3309305 - 12/24/22 01:57 PM Re: DeadAir customer service issues [Re: ibschmidty]
skinney Offline
Director

Registered: 12/21/09
Posts: 4058
Loc: South Dakota
What happened to your suppressor brother?
_________________________
Learn to discipline yourself, so someone else doesn't have to.

They'll hear ya three times, see ya twice, but only smell ya once.

Play the Rabbit, and they will come.


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#3309309 - 12/24/22 03:14 PM Re: DeadAir customer service issues [Re: ibschmidty]
ibschmidty Offline
Die Hard Member

Registered: 12/07/07
Posts: 618
Loc: Down wind
Internal weld failed and shot off the end of the rifle. Kinda scary.
_________________________
Bees donít waste time explaining to flies why honey is better than $#!+. Donít waste time explaining/defending your dreams to others. Hustle like a bee to obtain it.




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#3309568 - 12/29/22 12:25 AM Re: DeadAir customer service issues [Re: ibschmidty]
204 AR Online
PM senior

Registered: 01/31/10
Posts: 6185
Loc: Nebraska
That's sad to hear. Hopefully it's a manpower issue over the holidays and they'll get caught up next week?
_________________________
photobucket sucks

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#3309717 - 12/30/22 10:50 PM Re: DeadAir customer service issues [Re: 204 AR]
ibschmidty Offline
Die Hard Member

Registered: 12/07/07
Posts: 618
Loc: Down wind
I hope so. I finally found their FFL registered phone number. Iíve messaged them on all their social media accounts I could find. Iíll give them the weekend to get back to work and Iíll start hounding the boss come Tuesday I think.
_________________________
Bees donít waste time explaining to flies why honey is better than $#!+. Donít waste time explaining/defending your dreams to others. Hustle like a bee to obtain it.




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#3310780 - 01/11/23 07:44 AM Re: DeadAir customer service issues [Re: ibschmidty]
ibschmidty Offline
Die Hard Member

Registered: 12/07/07
Posts: 618
Loc: Down wind
After a dozen voicemails and emails, still next to no progress. Iím hoping theyíre not about to go out of business. Donít know how they could survive with such piss poor customer service. This is sad. Stay away from Dead Air is all I can say.
_________________________
Bees donít waste time explaining to flies why honey is better than $#!+. Donít waste time explaining/defending your dreams to others. Hustle like a bee to obtain it.




Top
#3310958 - 01/12/23 08:59 PM Re: DeadAir customer service issues [Re: ibschmidty]
skinney Offline
Director

Registered: 12/21/09
Posts: 4058
Loc: South Dakota
I don't think they are about to go out of business. I follow their IG account and it's very active. IF you don't have an IG account, they follow my work, I could reach out to them directly and try to aid in your cause?
_________________________
Learn to discipline yourself, so someone else doesn't have to.

They'll hear ya three times, see ya twice, but only smell ya once.

Play the Rabbit, and they will come.


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#3311018 - 01/13/23 06:43 PM Re: DeadAir customer service issues [Re: ibschmidty]
DAA Offline
Director

Registered: 04/23/01
Posts: 5670
Loc: Salt Lake City
Originally Posted By: ibschmidty
After a dozen voicemails and emails, still next to no progress. Iím hoping theyíre not about to go out of business. Donít know how they could survive with such piss poor customer service. This is sad. Stay away from Dead Air is all I can say.


Wow.. That, stinks.

- DAA

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#3311072 - 01/14/23 11:34 PM Re: DeadAir customer service issues [Re: ibschmidty]
J Galt Offline
Junior Member

Registered: 01/18/22
Posts: 41
Loc: MT
Originally Posted By: ibschmidty
After a dozen voicemails and emails, still next to no progress. Iím hoping theyíre not about to go out of business. Donít know how they could survive with such piss poor customer service. This is sad. Stay away from Dead Air is all I can say.


The world of shooters buying (and waiting) for suppressors is incredibly small. I expect that this will get taken care of, and there is likely an explanation for this terrible situation (such as everyone is on a post holiday vacation or prepping hard for shot show or the like). As an owner, Iíve not personally had this issue with their service, so I suspect something else. At least I hope so.


Edited by J Galt (01/14/23 11:36 PM)

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#3311083 - 01/15/23 11:10 AM Re: DeadAir customer service issues [Re: ibschmidty]
alf Offline
Die Hard Member II

Registered: 03/25/07
Posts: 1929
Loc: SW Wisconsin

Not sure what to think about their lack of response, but last fall I sent them an email with a question, & they responded back in less than an hour.

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#3311124 - 01/15/23 08:35 PM Re: DeadAir customer service issues [Re: ibschmidty]
crapshoot Offline
Retired PM Staff

Registered: 03/22/02
Posts: 23360
Loc: Henderson,Nevada,USA
Everyone will be at shot show so don't expect any response soon.
_________________________
I carry a gun because a cop is to heavy.

Average response time for a 911 call is 10 min.
Average response time for a .45acp is 900FPS.

Remember, if you're not pissing off a liberal......You are one!
Ted Nugent

Top
#3311135 - 01/15/23 10:52 PM Re: DeadAir customer service issues [Re: ibschmidty]
DAA Offline
Director

Registered: 04/23/01
Posts: 5670
Loc: Salt Lake City
They don't have cell service or internet at the SHOT show? He posted three weeks ago. Shot show is a pee poor excuse for not showing the common courtesy of responding to a customer for three weeks and I'd go well out of my way to avoid a company that would feed me a line like that.

- DAA

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#3311185 - 01/16/23 04:13 PM Re: DeadAir customer service issues [Re: ibschmidty]
Indyote Offline
Seasoned Member

Registered: 01/19/12
Posts: 110
Loc: Indiana
Agreed. There aren't any good excuses for taking this long to respond. If there was a significant issue with the company they could have posted a response on any of their website/social media platforms to let everybody know of a delayed response.

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#3311187 - 01/16/23 04:41 PM Re: DeadAir customer service issues [Re: ibschmidty]
crapshoot Offline
Retired PM Staff

Registered: 03/22/02
Posts: 23360
Loc: Henderson,Nevada,USA
Not making excuses for them. I don't have any association with them. Just know that some companies aren't as big as they would seem and during shot show all but shut down due to being at the show. That doesn't excuse the previous weeks.
_________________________
I carry a gun because a cop is to heavy.

Average response time for a 911 call is 10 min.
Average response time for a .45acp is 900FPS.

Remember, if you're not pissing off a liberal......You are one!
Ted Nugent

Top
#3311393 - 01/18/23 10:16 PM Re: DeadAir customer service issues [Re: ibschmidty]
ibschmidty Offline
Die Hard Member

Registered: 12/07/07
Posts: 618
Loc: Down wind
Maybe, but I started my warranty claim in early November. Never heard from them till I found a guy on Facebook that posted that he worked for them. He started to talk and then ghosted me. Iíve emailed maybe a dozen times and never heard from them till just the other day. Same guys finally replied to multiple messages to him. They said itís been processed and is waiting to ship to my FFL. 3 months and the company has still never replied to my emails. Itís just sad. I hope they follow through and not go out of business before my FFL gets the can so I can start my long wait.
_________________________
Bees donít waste time explaining to flies why honey is better than $#!+. Donít waste time explaining/defending your dreams to others. Hustle like a bee to obtain it.




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#3312500 - 01/28/23 12:25 AM Re: DeadAir customer service issues [Re: ibschmidty]
J Galt Offline
Junior Member

Registered: 01/18/22
Posts: 41
Loc: MT
I was curious to see if there is an update on this issue.

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#3312602 - 01/29/23 11:15 AM Re: DeadAir customer service issues [Re: ibschmidty]
ibschmidty Offline
Die Hard Member

Registered: 12/07/07
Posts: 618
Loc: Down wind
After chasing them down on social media, I finally was told that my claim was being processed. So from the beginning of November to now. My warranty was approved and processed. The FFL still has had no word from them and I have no idea of when theyíll ship so I can start my ďjail timeĒ. Hopefully they stay in business long enough to ship my can. And hopefully the new one wonít blow up like my last one. Theyíve since ghosted me again when I asked when they might be able to ship so I can have my FFL ready to receive. Anyone else face anything this horrible from other companies?
_________________________
Bees donít waste time explaining to flies why honey is better than $#!+. Donít waste time explaining/defending your dreams to others. Hustle like a bee to obtain it.




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#3312759 - 01/30/23 05:43 PM Re: DeadAir customer service issues [Re: ibschmidty]
Terry Lightle Offline
Die Hard Member

Registered: 01/13/19
Posts: 544
Loc: Sand Springs,Okla
Good news,sure you are relieved.Now if they will just get it to you.

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