the problem is luckydog... while you might be at a good dealership, with bosses who appreciate their customers... those sadly seem to be relatively few and far between.
MANY folks get totally dicked around in their car buying experience.
i wont ever buy a used car from a independent lot, and most of what i've looked at on branded dealerships is overpriced crap too.
at this point in my life, the only thing that going to get me on a dealer's lot is if i were in the market for a 100% new vehicle - because of how i've been treated in the past by every sales a-hole i've dealt with.
just one standout example of the nonsense i dealt with recently..... when i was car shopping last year, one of the vehicles i went to go look at they never even declared it had any SES lights on the listing. This was on a branded car lot, not independent small lot. Thankfully i have a bluetooth scanner and when i hooked it up the vehicle had 7 different SES codes... for a truck - a 4x4 crew cab canyon - they were asking north of 10K for. they hadnt even bothered to give the truck a tuneup, or remove the animal nest from between the fender and the master cylinder under the hood. not one of the pictures showed the 30+ cig burns in the seats and carpet.
in this example - i had a scheduled appointment that i put $100 down (fully refundable) to hold the vehicle till my appointment the next morning. when i got there they couldnt find the keys and were actually trying to slim-jim the door open to see if someone locked them inside. Took them an hour to get a new key cut at the main new-car dealer/service center on the other side of the property.
I *almost* felt bad for the sales guy (he didnt setup the appt, etc.. he was just the hook riding the desk that morning) when i walked in without ever moving the car from its parking spot and threw him the keys. That is of course only because i showed him the screenshot of the SES reader i had on my phone and watched his face sink when he saw how they set him up to fall too.
wasted half a day driving (it was close to 2½ round trip) and getting screwed around waiting to test drive the truck and it was the ONLY body-on-frame 4x4 truck/suv they had on the property that was under $11,000 so they couldnt even show me any other vehicles to look at that were what i was searching for.
so yea.. while you may have a boss who respects their customers... many of them out there are not really terribly interested in the repeat business game. which makes 0 sense...