Have a Sitka Kelvin vest that has been a favorite. Have used/worn the crap out of it. Zipper pooped the bed. Has a three year warranty, but it's four years old.
Called them, they said send it in. They sent me a label to ship it back on their dime. Called me after they got it, yup, zipper is trashed, so we're sending you a new vest.
Never asked me when I bought it, or where, nothing but friendly folks in Montana speaking perfect English paying for shipping both ways and replacing one of my most used pieces of hunting clothing, fast, no questions asked, no muss, no fuss.
I like that!
- DAA
Called them, they said send it in. They sent me a label to ship it back on their dime. Called me after they got it, yup, zipper is trashed, so we're sending you a new vest.
Never asked me when I bought it, or where, nothing but friendly folks in Montana speaking perfect English paying for shipping both ways and replacing one of my most used pieces of hunting clothing, fast, no questions asked, no muss, no fuss.
I like that!
- DAA