I have had very positive and negative experiences with them. I think you have to take into account a few things:
1. My first can was delayed by two government shutdowns and other factors. Total time = 16 mos. However, the process is so easy. It is set up for a working guy to get a can. You get prints, photo, trust, and paperwork done all in house. Customer service is reasonable.
2. My second can is still in jail. I just passed 6 months a few days ago. The process was semi-easy because they had everything on file. My major complaint this go around was the inconsistency of information and staff members who know little to nothing about suppressors. Keep in mind that they have expanded considerably and large operations grow with pains.
I will still do business with them. They have not done wrong by me and one has to be patient and keep asking for information until you get it.
TC