Originally Posted By: IdahoSawtoothTurn around time is usually quick. If they will fix it or not is another question. Unless its obviously broken they usually just say you over torqued the rings and send it back. Gets expensive shipping stuff back with insurance multiple times and never getting it fixed.
If they believe it was simply mounted incorrectly, they wont fix it. Not because the warranty doesnt cover it but because over torqueing rings can hinder the erector tube inside the scope but not necessarily damage anything. A good explaination of your issues over the phone would save the trouble and determine the actual problem. Rest assured, if there is a legitimate issue, they fix it. I sent a Gen II viper in that had a spec on the inside of one of the lenses and they fixed it and paid the shipping both ways. Tracking issues are fixed although Ive only ever seen one not track correctly and ive mounted hundreds of them, probably more.