Pulsar Trail XP50 woes... I guess I spoke too soon
- Thread starter Bowhntr6pt
- Start date
Bowhntr6pt
Well-known member
Just got off the phone with Pulsar.
Apparently there are some suspected issues internally involving loose screws and a housing... I'm not sure of the validity of that but my unit has shifted when there was no real temp. difference so maybe that's the problem. Guy said they have discovered these screws have come loose and it's suspected it was due to recoil.
This makes some sense as I usually notice a POI shift after extended use... maybe there is something to this.
I asked WHY has Pulsar not announced this suspect problem? He had no answer. But I'm thankful he mentioned it.
Guy said most likely I will receive a new unit... I sure hope so. Mine is heading back.
Will keep folks updated.
Apparently there are some suspected issues internally involving loose screws and a housing... I'm not sure of the validity of that but my unit has shifted when there was no real temp. difference so maybe that's the problem. Guy said they have discovered these screws have come loose and it's suspected it was due to recoil.
This makes some sense as I usually notice a POI shift after extended use... maybe there is something to this.
I asked WHY has Pulsar not announced this suspect problem? He had no answer. But I'm thankful he mentioned it.
Guy said most likely I will receive a new unit... I sure hope so. Mine is heading back.
Will keep folks updated.
Bowhntr6pt
Well-known member
Originally Posted By: igorSo now its loose screws, interesting news, be nice if that's all it was instead of fundamental design problems.
The more I think about it the less I know what to make of it.
Seems to me if an internal housing was "loose" and moving, how could I shoot MOA groups? Seems to me there would be movement after each shot or two no?
I've had zero issues with shooting good groups... it's just the groups move and shift.
I don't know...
The more I think about it the less I know what to make of it.
Seems to me if an internal housing was "loose" and moving, how could I shoot MOA groups? Seems to me there would be movement after each shot or two no?
I've had zero issues with shooting good groups... it's just the groups move and shift.
I don't know...
Bowhntr6pt
Well-known member
Originally Posted By: igorPotentially unlimited warranty if they stay in business and honor what they have told me keeps my spirits up a little. Luckily I've got enough scopes now I can just keep them revolving lol. I always worry when they are in transit though.
Last time I sent it back UPS said it wasn't insured so I trashed the shipping label and paid over $150.00 out of pocket. It was a Sunday and I was headed out of town on a business trip and couldn't confirm with Pulsar. I certainly didn't want to have my thermal in my car for a week so I just bit the bullet.
When I talked to Pulsar this time, they said despite the actual shipping label not having associated insurance coverage, they cover the more expensive products like the Trail series of thermals... in short, he said I am covered once I drop it of at UPS. I even had him check with the shipping department while I was on the phone just to make sure.
Last time I sent it back UPS said it wasn't insured so I trashed the shipping label and paid over $150.00 out of pocket. It was a Sunday and I was headed out of town on a business trip and couldn't confirm with Pulsar. I certainly didn't want to have my thermal in my car for a week so I just bit the bullet.
When I talked to Pulsar this time, they said despite the actual shipping label not having associated insurance coverage, they cover the more expensive products like the Trail series of thermals... in short, he said I am covered once I drop it of at UPS. I even had him check with the shipping department while I was on the phone just to make sure.
Bowhntr6pt
Well-known member
Originally Posted By: igorBowhntr6pt I remember you posting about that what about 9 months ago and appreciate your passing that on.
Lesson learned last time...
FedEx label received today and the unit is on its way back.
Lesson learned last time...
FedEx label received today and the unit is on its way back.
P&Y
Member
Bowhntr I'm sorry to say not to get your hopes up with the new unit. I just tested my new replacement Trail after missing numerous coyotes I had on deck.. 5" low 3" right at 100 yds - this is unbelievable!
To add insult to injury these were Canadian border coyotes that bring a very good price. I'm sick about this, calling Sellmarck tomorrow. I want a refund not another unreliable scope in three months.
To add insult to injury these were Canadian border coyotes that bring a very good price. I'm sick about this, calling Sellmarck tomorrow. I want a refund not another unreliable scope in three months.
Bowhntr6pt
Well-known member
Originally Posted By: P&YBowhntr I'm sorry to say not to get your hopes up with the new unit. I just tested my new replacement Trail after missing numerous coyotes I had on deck.. 5" low 3" right at 100 yds - this is unbelievable!
To add insult to injury these were Canadian border coyotes that bring a very good price. I'm sick about this, calling Sellmarck tomorrow. I want a refund not another unreliable scope in three months.
Sorry to hear this.
A friend and I went to the range day before yesterday and his is holding zero at 20-degrees colder than when sighted in.
Your POI shift is the most I've seen posted... that's certainly unacceptable.
Please e-mail me an update once you blister Pulsar... I'd be interested in what their response is to your refund request.
Also, you should post this on the Pulsar Users Facebook Page. Whether you like/use social media is not important, documenting the problems are important. I'm thinking of taking on the task of cataloging and tracking Pulsar Trail users and their issues to perhaps consider a consumer class-action of some kind in the future.
My e-mail address is Bob@Signal-0.com
To add insult to injury these were Canadian border coyotes that bring a very good price. I'm sick about this, calling Sellmarck tomorrow. I want a refund not another unreliable scope in three months.
Sorry to hear this.
A friend and I went to the range day before yesterday and his is holding zero at 20-degrees colder than when sighted in.
Your POI shift is the most I've seen posted... that's certainly unacceptable.
Please e-mail me an update once you blister Pulsar... I'd be interested in what their response is to your refund request.
Also, you should post this on the Pulsar Users Facebook Page. Whether you like/use social media is not important, documenting the problems are important. I'm thinking of taking on the task of cataloging and tracking Pulsar Trail users and their issues to perhaps consider a consumer class-action of some kind in the future.
My e-mail address is Bob@Signal-0.com
Not the best experience for me either but don't give up on Pulsar just yet. Bought an xp50 Feb. 2017 and sent it back for poi issues and new one had same issue. I needed a scanner so just used it for that for 2.5 years and finally sent it back Aug.2019. 3rd and latest unit has held zero perfectly. Also got a killer deal on an Trail XQ38 and it held zero perfectly till I took it off the weapon to use as a scanner. Tickled to say after almost 3 years finally got a kill with the XP50. Pulsar says the replacement units they are shipping come with a 3 year warranty so you possibly have unlimited warranty if you have to send it in every once in a while. I know that's a hassel.
Bowhntr6pt
Well-known member
Originally Posted By: igorNot the best experience for me either but don't give up on Pulsar just yet. Bought an xp50 Feb. 2017 and sent it back for poi issues and new one had same issue. I needed a scanner so just used it for that for 2.5 years and finally sent it back Aug.2019. 3rd and latest unit has held zero perfectly. Also got a killer deal on an Trail XQ38 and it held zero perfectly till I took it off the weapon to use as a scanner. Tickled to say after almost 3 years finally got a kill with the XP50. Pulsar says the replacement units they are shipping come with a 3 year warranty so you possibly have unlimited warranty if you have to send it in every once in a while. I know that's a hassel.
After thinking about what the guy at Pulsar told me, two different guys at that, I believe they are NOW using locktight on the three screws at the factory that hold the internal housing, whereas in the past, they were not. As a result, the screws needed tightening to the point the housing was cracking under recoil.
Slightly less torque on the screws, coupled with locktight to keep them secure under recoil, just might be the solution to the housing moving due to lose screws or cracking from over tightening.
Yep, new warranty and three more years to track performance.
At least we can thank the good lord Pulsar has been responsive.
After thinking about what the guy at Pulsar told me, two different guys at that, I believe they are NOW using locktight on the three screws at the factory that hold the internal housing, whereas in the past, they were not. As a result, the screws needed tightening to the point the housing was cracking under recoil.
Slightly less torque on the screws, coupled with locktight to keep them secure under recoil, just might be the solution to the housing moving due to lose screws or cracking from over tightening.
Yep, new warranty and three more years to track performance.
At least we can thank the good lord Pulsar has been responsive.
Quite welcome P&Y. A Pulsar Face book page has had some polls that asked about poi shift troubles with not a huge amount of response (100 or so as I recall) and troubles were a minority but it seemed to be about 20% were having issues and that could correspond to maybe thousands in the real world.
P&Y
Member
Maybe there is still hope but I'm exhausted with it.
Shocking to me that number is only 20%. Judging by how I've seen others maintain zero on day scopes I suspect a good number may have shifting and not even know it. I also suspect maybe my environment is more extreme resulting in more shifting.
Shocking to me that number is only 20%. Judging by how I've seen others maintain zero on day scopes I suspect a good number may have shifting and not even know it. I also suspect maybe my environment is more extreme resulting in more shifting.