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#3194075 - 02/21/19 07:15 AM Re: How many people got an email from SilencerCo. [Re: crapshoot]
1lobo Online
Seasoned Member

Registered: 05/28/14
Posts: 391
Loc: Southern Indiana
They may have good customer service for people who have their suppressors and I'm happy for those folks. My only experience with them so far is failed promises. They've promised delivery of the promo suppressors on four different timelines now. The first three were missed. We'll see how they do with this last "promise". I do NOT expect them to live up to it. Too many misses. My experience has not been good. They can talk a good story but they don't seem to be able to live up to it.

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#3202617 - 04/30/19 08:13 PM Re: How many people got an email from SilencerCo. [Re: crapshoot]
1lobo Online
Seasoned Member

Registered: 05/28/14
Posts: 391
Loc: Southern Indiana
Thought I might point out that SilencerCo. still hasn't honored their promotion. Now they won't even answer emails regarding it.

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#3202636 - 05/01/19 06:16 AM Re: How many people got an email from SilencerCo. [Re: crapshoot]
Cycle-N-Squeeze Offline
Seasoned Member

Registered: 02/03/12
Posts: 145
Loc: VA
What promotion are you referring to?

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#3202646 - 05/01/19 09:33 AM Re: How many people got an email from SilencerCo. [Re: crapshoot]
1lobo Online
Seasoned Member

Registered: 05/28/14
Posts: 391
Loc: Southern Indiana
In June of last year SilencerCo offered a free Octane 45 with each purchase of an Omega 300 and some others that I can't recall. I believe the promotion was for a given purchase level that the Omega satisfied. I bought the Omega, provided the data that they required and got confirmation that I had satisfied the requirements of the application. They accepted it and I have a copy of that. That is the only thing I've got from them. I've heard a lot of promises from that company regarding that promotion, but there has been no substance to any of it. I don't know anyone that has actually received an Octane 45 suppressor as a result of that promotion. They published an email to a list of customers and inadvertantly included people that had not participated in the promotion. That is the reason this thread was started. They may have good intentions of fulfilling their promotional promise, but so far, their intentions have not borne fruit. If I had it to do over again, I would never have bought anything from them.

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#3202661 - 05/01/19 12:46 PM Re: How many people got an email from SilencerCo. [Re: crapshoot]
SnowmanMo Offline
Director/Moderator

Registered: 09/23/08
Posts: 3242
Loc: Phoenix, Az
Over promise and under deliver, hurts a lot of companies. Had a similar situation with a scope manufacturer. Got a promo deal on an optic, then the wait began. It might as well have been a suppressor with as long as it took to get it. They kept telling us that we had been shuffled to the back because "big" orders were coming in. Well, that shows what they think about "certain" customers. Doesn't make me want to come back.
_________________________


Mama always said, coyotes are like a box of chocolates...

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#3202671 - 05/01/19 02:01 PM Re: How many people got an email from SilencerCo. [Re: crapshoot]
1lobo Online
Seasoned Member

Registered: 05/28/14
Posts: 391
Loc: Southern Indiana
There is definitely something wrong with the morality of a company that would focus on new business over satisfying the promises made to get old business. It sure makes me look at alternatives for my money.

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#3202680 - 05/01/19 04:50 PM Re: How many people got an email from SilencerCo. [Re: crapshoot]
sniper4life1 Offline
Predator Master

Registered: 12/26/12
Posts: 73
Loc: Cowley KS
SiCo said cans would be to dealers by June 29. I bought a Hybrid during promo and still waiting on Uncle Sam to send me a stamp. The summer promo far exceeded expectations in quanity. That's ahellofa lot of free product. I.e. employees building them for free,(you work for free?), material cost, machine time. I know it sucks waiting on a company or bureaucrats but it will only cost you a $200 stamp for the can. They haven't told us to pound sand yet. Patience grasshopper.

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#3202702 - 05/01/19 11:40 PM Re: How many people got an email from SilencerCo. [Re: sniper4life1]
Walking Man Offline
Junior Member

Registered: 03/13/17
Posts: 40
Loc: South Dakota
Originally Posted By: sniper4life1
SiCo said cans would be to dealers by June 29. I bought a Hybrid during promo and still waiting on Uncle Sam to send me a stamp. The summer promo far exceeded expectations in quanity. That's ahellofa lot of free product. I.e. employees building them for free,(you work for free?), material cost, machine time. I know it sucks waiting on a company or bureaucrats but it will only cost you a $200 stamp for the can. They haven't told us to pound sand yet. Patience grasshopper.


The employee's are not working for free.

Corporate profit is reduced. But that was factored into the promotion.

Judging by the price I have to pay to purchase the machined parts to build a Form1, this was still a very profitable promotion.

Poorly run. They should have had the "free" offers built so they could be shipped at the same time.

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#3202724 - 05/02/19 10:09 AM Re: How many people got an email from SilencerCo. [Re: Walking Man]
SnowmanMo Offline
Director/Moderator

Registered: 09/23/08
Posts: 3242
Loc: Phoenix, Az
Originally Posted By: Walking Man
Originally Posted By: sniper4life1
SiCo said cans would be to dealers by June 29. I bought a Hybrid during promo and still waiting on Uncle Sam to send me a stamp. The summer promo far exceeded expectations in quanity. That's ahellofa lot of free product. I.e. employees building them for free,(you work for free?), material cost, machine time. I know it sucks waiting on a company or bureaucrats but it will only cost you a $200 stamp for the can. They haven't told us to pound sand yet. Patience grasshopper.


The employee's are not working for free.

Corporate profit is reduced. But that was factored into the promotion.

Judging by the price I have to pay to purchase the machined parts to build a Form1, this was still a very profitable promotion.

Poorly run. They should have had the "free" offers built so they could be shipped at the same time.


Those are very good points.

The issue that many companies seem to have in our sport/industry is image. Poor customer service equates to a poor image. Yes, you might build the best widget. But if your communications or customer service are lacking, folks will seek out alternatives.

Personally, I don't mind waiting for something IF the wait was communicated and we are kept occasionally updated. Personally it sends a clear message to me as a customer when certain customer's orders are shuffled to the front over others and we find out about it from a third party. I will then exercise the free market and go elsewhere. Frankly, some manufacturers have gotten a bit big headed and think that they can treat customers like trash.
_________________________


Mama always said, coyotes are like a box of chocolates...

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#3202740 - 05/02/19 02:30 PM Re: How many people got an email from SilencerCo. [Re: Walking Man]
Walking Man Offline
Junior Member

Registered: 03/13/17
Posts: 40
Loc: South Dakota
I ran into a similar issue a few years ago with a "rebate" from AAC. It was actually a "in store credit". Of course the things I wanted were out of stock for close to 6 months.

It leaves a sour taste with you.

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#3203611 - 05/14/19 01:51 PM Re: How many people got an email from SilencerCo. [Re: crapshoot]
Rookietjx2 Offline
Predator Master

Registered: 01/14/18
Posts: 54
Loc: IN
I emailed them after I got their "we're sorry" email and asked if I could get a credit towards another omega instead of the octane. I figured it would reduce their octane build by one, make them a little more money since I would be paying the difference, and give me a suppressor that I actually want. They said no.

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#3203690 - 05/15/19 09:52 AM Re: How many people got an email from SilencerCo. [Re: crapshoot]
SnowmanMo Offline
Director/Moderator

Registered: 09/23/08
Posts: 3242
Loc: Phoenix, Az
It was a good try. Worth at least reaching out.
_________________________


Mama always said, coyotes are like a box of chocolates...

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#3203714 - 05/15/19 06:01 PM Re: How many people got an email from SilencerCo. [Re: crapshoot]
1lobo Online
Seasoned Member

Registered: 05/28/14
Posts: 391
Loc: Southern Indiana
I emailed them several times after the first promise deadline passed. They kept telling me 4 months more every time I asked. I have heard too many promises that have not been honored to believe that they will keep the current one. They've earned a pretty sour reputation from my point of view. I have no expectations now of ever receiving the "promised" octane 45. I am confident they ripped a bunch of people off. They sure made me shy of promos.

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#3203747 - 05/16/19 10:14 AM Re: How many people got an email from SilencerCo. [Re: crapshoot]
SnowmanMo Offline
Director/Moderator

Registered: 09/23/08
Posts: 3242
Loc: Phoenix, Az
These companies just don't seem to get it. If you are just open and honest with the customer, it goes a long way. Too many companies in the shooting industry over commit and under deliver.
_________________________


Mama always said, coyotes are like a box of chocolates...

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#3203831 - 05/17/19 12:18 PM Re: How many people got an email from SilencerCo. [Re: crapshoot]
reb8600 Offline
Director

Registered: 10/13/04
Posts: 10640
Loc: Morgan, Utah
Did anyone read the email that there was a lot more people that did the free suppressor. They were not prepared for the large amount that did. Amazing how many people come out of the wood work when they get something for free. I have had nothing but good support from them. They fixed a can for free that was damaged and was my fault.
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