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#3200184 - 04/02/19 05:01 PM Car sales tricks
WeaselCircus Offline
Seasoned Member

Registered: 01/27/11
Posts: 246
Loc: Idaho
Anybody here with car sales experience? Been shopping for a new truck and without fail if it looks like I'm not going to buy right that moment, the salesman always says "hang on one second" and then drags over the "sales manager" to meet me. Then the manager will try to rehash all the details again, say glowing things about the truck, and ask things like "so what are you going to be doing with the truck?" etc. For the life of me I can't figure out what is the purpose of bringing out the sales manager. Does it really help convert sales? All it does for me is make me angry that I have to go over the same questions again for no good reason, and also makes me feel a bit patronized that if I say I'm not sure about this particular purchase then having some random other guy at the dealer say nice things about the truck will then make me decide to buy it.

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#3200198 - 04/02/19 07:45 PM Re: Car sales tricks [Re: WeaselCircus]
tripod3 Offline
PM senior

Registered: 09/27/04
Posts: 7890
Loc: WA
Unfortunately car salesmen have learned every ploy known to man. They have earned a spot in the social ladder just above a street wise drug dealer.
The average guy will buy from the 3rd place they look at a car.
With car sales down nationally they will stop at nothing to keep you there in hopes of getting your money.
It seems unreal the things I have seen over the years, so nothing surprises me anymore.
_________________________
Can't Have Good Without Bad

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#3200218 - 04/02/19 09:47 PM Re: Car sales tricks [Re: WeaselCircus]
FairChase93 Offline
Die Hard Member II

Registered: 01/07/14
Posts: 1232
Loc: Western South Dakota
I spent a couple winters doing sales for a local small used car dealership. We did not operate that way, we couldn't get away with it. Where we live its more like here are the keys drive it for a day and if you like you can pay for it when you bring it back tomorrow. But occasionally when a local guy was looking for something particular we would work deals with other dealerships in bigger towns to get what they wanted. Even in that scenario which was not handled the same way as a customer walking on the lot, but much more of a regular business transaction, they were almost unbearable to deal with.
_________________________
"If his brains were black powder he couldn't blow his own nose"
-From Stephen King's The Shining

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#3200223 - 04/02/19 10:20 PM Re: Car sales tricks [Re: WeaselCircus]
fw707 Offline
Retired Moderator

Registered: 03/18/09
Posts: 9362
Loc: Roadside watermelon stand
Read up on “four square” car sales.

https://www.consumerreports.org/consumer...how-to-beat-it/
_________________________
“better the hard truth, I say, than the comforting fantasy.”

Carl Sagan

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#3200225 - 04/02/19 10:49 PM Re: Car sales tricks [Re: WeaselCircus]
Tnslim Offline
Die Hard Member III

Registered: 07/07/09
Posts: 2131
Loc: TN
I went shopping for a new Camry the other day. I wanted the XSE, black with black leather, nice stereo and the navigation system. I didn't really need a new car, I just wanted one and planned to keep my old one. Then they told me to get the navigation system I had to have a red interior and I hate red interiors. I actually thought the salesguy was kidding and only had a red interior on the lot that he wanted to move but nope, in order to get the navigation it only came with a red interior. I took my money back home.

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#3200230 - 04/02/19 11:38 PM Re: Car sales tricks [Re: WeaselCircus]
BleedsBlue Offline
Seasoned Member

Registered: 12/07/16
Posts: 300
Loc: S.E. Indiana
Originally Posted By: WeaselCircus
Anybody here with car sales experience? Been shopping for a new truck and without fail if it looks like I'm not going to buy right that moment, the salesman always says "hang on one second" and then drags over the "sales manager" to meet me. Then the manager will try to rehash all the details again, say glowing things about the truck, and ask things like "so what are you going to be doing with the truck?" etc. For the life of me I can't figure out what is the purpose of bringing out the sales manager. Does it really help convert sales? All it does for me is make me angry that I have to go over the same questions again for no good reason, and also makes me feel a bit patronized that if I say I'm not sure about this particular purchase then having some random other guy at the dealer say nice things about the truck will then make me decide to buy it.


What brand truck?

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#3200232 - 04/02/19 11:44 PM Re: Car sales tricks [Re: FairChase93]
WeaselCircus Offline
Seasoned Member

Registered: 01/27/11
Posts: 246
Loc: Idaho
Originally Posted By: FairChase93
I spent a couple winters doing sales for a local small used car dealership. We did not operate that way, we couldn't get away with it. Where we live its more like here are the keys drive it for a day and if you like you can pay for it when you bring it back tomorrow. But occasionally when a local guy was looking for something particular we would work deals with other dealerships in bigger towns to get what they wanted. Even in that scenario which was not handled the same way as a customer walking on the lot, but much more of a regular business transaction, they were almost unbearable to deal with.


That's the kind I like to deal with but is hard to find - low pressure and mellow. I've never been one to make rash decisions on large purchases, so all the pressure and trickery to keep me on the lot longer just doesn't work.

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#3200233 - 04/02/19 11:47 PM Re: Car sales tricks [Re: fw707]
WeaselCircus Offline
Seasoned Member

Registered: 01/27/11
Posts: 246
Loc: Idaho
Originally Posted By: fw707
Read up on “four square” car sales.

https://www.consumerreports.org/consumer...how-to-beat-it/


Good article. I've had that worksheet brought out a few times in the past. All these techniques must work on average since so many places do the same things.

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#3200235 - 04/02/19 11:52 PM Re: Car sales tricks [Re: BleedsBlue]
WeaselCircus Offline
Seasoned Member

Registered: 01/27/11
Posts: 246
Loc: Idaho
Originally Posted By: BleedsBlue

What brand truck?


Was looking at a 2018 Nissan Titan today with just 5000 miles on it. Had a 2006 Titan in the past and it ran like a champ for years so thinking maybe another one but in the updated version. I also like some of the features on the F150's and Rams, but every other vehicle here in Idaho is one of those two it seems.

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#3200246 - 04/03/19 02:18 AM Re: Car sales tricks [Re: WeaselCircus]
Lazerus Offline
Die Hard Member

Registered: 12/08/16
Posts: 502
Loc: lost in the desert
Many moons ago I spent too many years in the car business. They bring out the sales manager because most of the time they dont trust that the salesman has done everything to close the sale. The desk manager or "closer" always has to take another run at you before they let you go.

I always get a kick out of their games when I buy a new truck. With all the info available now it is a whole new ball game.
_________________________
Coyote...cowpie...don't make no sense no how...

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#3200250 - 04/03/19 06:20 AM Re: Car sales tricks [Re: WeaselCircus]
midwestpredator Offline
Die Hard Member III

Registered: 03/14/12
Posts: 2688
Loc: nd
If you want to deal, you want the sales manager. The sales guy is just an info/paper pusher and has absolutely no say in how much a vehicle can sell for. If your going to pay sticker price, then the salesman is just fine.

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#3200251 - 04/03/19 07:00 AM Re: Car sales tricks [Re: WeaselCircus]
BleedsBlue Offline
Seasoned Member

Registered: 12/07/16
Posts: 300
Loc: S.E. Indiana
Originally Posted By: WeaselCircus
Originally Posted By: BleedsBlue

What brand truck?


Was looking at a 2018 Nissan Titan today with just 5000 miles on it. Had a 2006 Titan in the past and it ran like a champ for years so thinking maybe another one but in the updated version. I also like some of the features on the F150's and Rams, but every other vehicle here in Idaho is one of those two it seems.

A deal can be very complex if you have a trade in. If you are looking at a used truck with extremely low mileage and late model you are often enough better off buying new. There are so many incentives and low interest rates on new ones.
I can give you the inside info on a Ford. Pm me if you want my help

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#3200285 - 04/03/19 12:46 PM Re: Car sales tricks [Re: WeaselCircus]
Rimrock1 Offline
Seasoned Member

Registered: 07/10/11
Posts: 130
Loc: California
I worked for over 10 years for a national finance chain that financed auto dealerships. The guy that meets you on the lot or in the show room is called the "hook" His purpose is to get you into a booth and start the paperwork. If the deal stalls, the "manager" shows up with a better deal. Before he is through, the "closer" appears. This is called the turnover or T O system. I have been in the "back room" of several dealerships and listened to the conversations of potential buyers in booths that had been "bugged." If the salesman leaves the booth for a moment and the husband and wife discuss what would be acceptable, either in trade-in, total cost or monthly payments the dealership knows exactly how to proceed.

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#3200324 - 04/03/19 07:00 PM Re: Car sales tricks [Re: WeaselCircus]
GC Offline
PM Junkie

Registered: 04/21/01
Posts: 16215
Loc: Missouri
Dirty bastages!
_________________________
Denial ain't just a river in Egypt. - Mark Twain

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#3210308 - 08/17/19 09:37 PM Re: Car sales tricks [Re: Rimrock1]
john pruitt Offline
Predator Master

Registered: 01/04/12
Posts: 89
Loc: oklahoma usa
that is illegal you get caught bugging a sales office you are looking at a large fine and possible jail
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john pruitt

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#3210317 - 08/18/19 12:21 AM Re: Car sales tricks [Re: WeaselCircus]
LUCKYDOG Offline
Die Hard Member II

Registered: 03/09/06
Posts: 1505
Loc: Huntin' Somewhere In Colorado
I’ve never heard any thing as funny as this thread. You guys are so far from the truth it is not even funny. I have worked for a Ford Dealership for 25 years. Car salesmen are some very hard working people. There may be a few bad seeds, just like any other business but most of them are good people. Look at the watch on your arm. You probably paid over a 300%markup. But a car salesman try’s to make a 10% profit and you guys call him a thief. Then you come in and take up a half a day of his time and then buy somewhere else to save 50 bucks. I need to stop right now before I start cussing.
_________________________
Everyday should be Veterans Day! Thanks for your service!

Be polite, be professional but have a plan to kill everyone that you meet. General James "Mad Dog" Mattis USMC

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#3210318 - 08/18/19 12:28 AM Re: Car sales tricks [Re: WeaselCircus]
LUCKYDOG Offline
Die Hard Member II

Registered: 03/09/06
Posts: 1505
Loc: Huntin' Somewhere In Colorado
One more thing, you guys don’t sound kind of like a girl, you sound exactly like girls. Grow up and go buy a car. There is tons of info on the internet. Google is your friend. Quit whining and grab yourself by the balls and make a decision. Or do you need to call your wife? That’s what I thought.
_________________________
Everyday should be Veterans Day! Thanks for your service!

Be polite, be professional but have a plan to kill everyone that you meet. General James "Mad Dog" Mattis USMC

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#3210319 - 08/18/19 12:30 AM Re: Car sales tricks [Re: Rimrock1]
LUCKYDOG Offline
Die Hard Member II

Registered: 03/09/06
Posts: 1505
Loc: Huntin' Somewhere In Colorado
Originally Posted By: Rimrock1
I worked for over 10 years for a national finance chain that financed auto dealerships. The guy that meets you on the lot or in the show room is called the "hook" His purpose is to get you into a booth and start the paperwork. If the deal stalls, the "manager" shows up with a better deal. Before he is through, the "closer" appears. This is called the turnover or T O system. I have been in the "back room" of several dealerships and listened to the conversations of potential buyers in booths that had been "bugged." If the salesman leaves the booth for a moment and the husband and wife discuss what would be acceptable, either in trade-in, total cost or monthly payments the dealership knows exactly how to proceed.



This is such BS! That is hilarious!


Edited by LUCKYDOG (08/18/19 11:13 AM)
_________________________
Everyday should be Veterans Day! Thanks for your service!

Be polite, be professional but have a plan to kill everyone that you meet. General James "Mad Dog" Mattis USMC

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#3210344 - 08/18/19 11:48 AM Re: Car sales tricks [Re: WeaselCircus]
SlickerThanSnot Offline
Die Hard Member with a vengeance

Registered: 01/31/14
Posts: 4959
Loc: stuck in a fence
ewwww, a used car salesman.

i would rather drive a garbage truck. lol
_________________________
if you shoot a 223 at coyotes you may father children with 6 toes. are you willing to chance that?

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#3210346 - 08/18/19 11:51 AM Re: Car sales tricks [Re: WeaselCircus]
SlickerThanSnot Offline
Die Hard Member with a vengeance

Registered: 01/31/14
Posts: 4959
Loc: stuck in a fence
im kidding. im kidding.

car salesmen do earn their money. it is a job i could not do. older i
get the more i cant handle putting up with people.
_________________________
if you shoot a 223 at coyotes you may father children with 6 toes. are you willing to chance that?

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#3210351 - 08/18/19 12:25 PM Re: Car sales tricks [Re: SlickerThanSnot]
LUCKYDOG Offline
Die Hard Member II

Registered: 03/09/06
Posts: 1505
Loc: Huntin' Somewhere In Colorado
If you are in the car business and you are good at it, you can make a good living. I work for a store that has seven new franchises all at one location. We are Ford, Lincoln, Mazda, Volvo, Aston Martin, Lamborghini and Maserati. Our owner treats us very good and expects us to treat his clients very good. I run a department and this month so far we have sold 30 vehicles. 13 of those customers are repeat customers. You don't get that kind of business by lying and cheating customers. You get it by treating people good and taking care of them but still making a fair profit. For whatever reason, people think if a dealership makes a profit they are crooks.


Edited by LUCKYDOG (08/18/19 12:27 PM)
_________________________
Everyday should be Veterans Day! Thanks for your service!

Be polite, be professional but have a plan to kill everyone that you meet. General James "Mad Dog" Mattis USMC

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#3210353 - 08/18/19 12:55 PM Re: Car sales tricks [Re: WeaselCircus]
jsh Offline
Seasoned Member

Registered: 11/22/03
Posts: 178
Loc: Kansas U.S. of A
I do my homework. I know what I am going to pay/spend. Truck before last I spent a bit of time with the game, wrote my price on a piece of paper and slid it across the table. I told them that is OTD and no “other” extra costs. Got down to the paper work, I signed several and had them stacked in front of me. One of the last ones was a couple hundred more than I had written down. I asked very politely if these figures were correct. The answer was “yes”. I said you are sure one last time, yes again. Tore the whole pile into pieces.

The salesman was ticked and said your going to drop the whole deal for a few dollars. I said no, you guys did that.

A week later I got a phone call. They were ready to do my original offer. I mentioned something to the effects of what about my pain and suffering. Full tank of fuel and three free oil changes, I had another truck.

I make up my mind I keep it when I am spending my money.

My soon to be ex dil car lots love them. Champagne taste on a beer budget. If one of her friends gets a newer car than her she can’t deal with it. She is so upside down in the one she has now it is ridiculous. The girl went to four dealerships before she found one that would sell her one. She will end up paying about 65K for a 30 k ride. She is happy as long as she has low
payments.

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#3210354 - 08/18/19 01:09 PM Re: Car sales tricks [Re: WeaselCircus]
LUCKYDOG Offline
Die Hard Member II

Registered: 03/09/06
Posts: 1505
Loc: Huntin' Somewhere In Colorado
Another thing that I just thought of. You have to be a pretty good dude just to be a licensed car sales man. The state checks you out from top to bottom just as if you were getting a concealed carry permit. You can't have any domestic violence charges, any felonies or any DUI's to get a sales license. Then the dealership is going to do a background check on you and probably even check your credit. I had to let a guy go the other day because of a few minor driving infractions because our insurance wouldn't let him drive our cars. He wasn't even a salesman. He was just my assistant.
_________________________
Everyday should be Veterans Day! Thanks for your service!

Be polite, be professional but have a plan to kill everyone that you meet. General James "Mad Dog" Mattis USMC

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#3210355 - 08/18/19 01:13 PM Re: Car sales tricks [Re: jsh]
LUCKYDOG Offline
Die Hard Member II

Registered: 03/09/06
Posts: 1505
Loc: Huntin' Somewhere In Colorado
Originally Posted By: jsh

My soon to be ex dil car lots love them. Champagne taste on a beer budget. If one of her friends gets a newer car than her she can’t deal with it. She is so upside down in the one she has now it is ridiculous. The girl went to four dealerships before she found one that would sell her one. She will end up paying about 65K for a 30 k ride. She is happy as long as she has low
payments.


That's not because of the dealership, that's because she is not a smart buyer and probably has bad credit. Banks will only finance so much depending on the value of the vehicle. If she is paying 65k for a 30k ride, it has to be because of a very high interest rate.
_________________________
Everyday should be Veterans Day! Thanks for your service!

Be polite, be professional but have a plan to kill everyone that you meet. General James "Mad Dog" Mattis USMC

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#3210356 - 08/18/19 01:13 PM Re: Car sales tricks [Re: WeaselCircus]
Plant.One Offline
Die Hard Member with a vengeance

Registered: 02/12/15
Posts: 4032
Loc: Oakland County, MI
the problem is luckydog... while you might be at a good dealership, with bosses who appreciate their customers... those sadly seem to be relatively few and far between.


MANY folks get totally dicked around in their car buying experience.


i wont ever buy a used car from a independent lot, and most of what i've looked at on branded dealerships is overpriced crap too.

at this point in my life, the only thing that going to get me on a dealer's lot is if i were in the market for a 100% new vehicle - because of how i've been treated in the past by every sales a-hole i've dealt with.

just one standout example of the nonsense i dealt with recently..... when i was car shopping last year, one of the vehicles i went to go look at they never even declared it had any SES lights on the listing. This was on a branded car lot, not independent small lot. Thankfully i have a bluetooth scanner and when i hooked it up the vehicle had 7 different SES codes... for a truck - a 4x4 crew cab canyon - they were asking north of 10K for. they hadnt even bothered to give the truck a tuneup, or remove the animal nest from between the fender and the master cylinder under the hood. not one of the pictures showed the 30+ cig burns in the seats and carpet.

in this example - i had a scheduled appointment that i put $100 down (fully refundable) to hold the vehicle till my appointment the next morning. when i got there they couldnt find the keys and were actually trying to slim-jim the door open to see if someone locked them inside. Took them an hour to get a new key cut at the main new-car dealer/service center on the other side of the property.

I *almost* felt bad for the sales guy (he didnt setup the appt, etc.. he was just the hook riding the desk that morning) when i walked in without ever moving the car from its parking spot and threw him the keys. That is of course only because i showed him the screenshot of the SES reader i had on my phone and watched his face sink when he saw how they set him up to fall too.

wasted half a day driving (it was close to 2½ round trip) and getting screwed around waiting to test drive the truck and it was the ONLY body-on-frame 4x4 truck/suv they had on the property that was under $11,000 so they couldnt even show me any other vehicles to look at that were what i was searching for.



so yea.. while you may have a boss who respects their customers... many of them out there are not really terribly interested in the repeat business game. which makes 0 sense...
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All reloading info shared is based on my experiences in my guns. Follow safe reloading practice and work up loads from published minimum data.
This disclaimer will self destruct in 10 seconds.


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#3210359 - 08/18/19 01:28 PM Re: Car sales tricks [Re: WeaselCircus]
LUCKYDOG Offline
Die Hard Member II

Registered: 03/09/06
Posts: 1505
Loc: Huntin' Somewhere In Colorado
Plant.one you do understand that it is the law that if the dealership knows of anything wrong with a vehicle that they have to disclose it in writing. There has to be a carfax in every used car deal signed by the sales associate and the customer. The kind of stuff you guys are talking about was going on 25 or 30 years ago. You just can't get away with crap now days. Especially not with social media. At least not in the state of Colorado.
_________________________
Everyday should be Veterans Day! Thanks for your service!

Be polite, be professional but have a plan to kill everyone that you meet. General James "Mad Dog" Mattis USMC

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#3210367 - 08/18/19 03:30 PM Re: Car sales tricks [Re: WeaselCircus]
SlickerThanSnot Offline
Die Hard Member with a vengeance

Registered: 01/31/14
Posts: 4959
Loc: stuck in a fence
seems carfax is good for knowing how many owners a vehicle has had and where. beyond that, meh.
_________________________
if you shoot a 223 at coyotes you may father children with 6 toes. are you willing to chance that?

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#3210638 - 08/22/19 02:28 PM Re: Car sales tricks [Re: SlickerThanSnot]
jumprightinit Offline
PM senior

Registered: 12/29/07
Posts: 6973
Loc: Ione, Washistan
Buy your new cars at Costco.
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LIBERALS.
Be careful. Sometimes they look like regular people.



No matter how you look at it at the end of the day BO still stinks.


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