Originally Posted By: KirschOriginally Posted By: G Anderson Only other issue I have had in regard to videos is that every now and then a video "cannot be viewed" error message comes up when trying to view the video...basically it is lost.This can happen with a corrupt video file. Lots of time, it will show 0 Kb or a real small size.
Originally Posted By: G Anderson My only other "complaint" recently is that after I have now done firmware updates to my XQ38, my image thru the scope has become real "grainy"...it was a lot clearer before the firmware updates...don't think the updates can be removed to see if it gets better. When firmware updates are done, many times the thermals go back to their default settings. Did you write your brightness and contrast settings down? Changing them could get your more familiar picture back. Also, if you have recently completed the update, is it possible it was a lot more humid when viewing it recently. Humidity will turn even the best thermals to a grainy mess. Just some thoughts as typically firmware updates should clean up the picture if anything vs make it grainier. Watch the humidity levels and if it still grainy when it is 60-70% humidity and you have tweaked the brightness and contrast, then you may have an issue. One other thing to watch is did your NUC setting change. If it was auto before and now it is on something different, the scope may have needed to be NUC'd.
Originally Posted By: G Anderson Would you suggest sending it to Pulsar this summer for a look? Thanks If you feel there is something wrong maybe, but I would call Sellmark customer service before sending it in to see if they have any other ideas.
Yes, my last lost video had 0kb. I change my brightness and contrast setting fairly frequently with the changes in humidity levels...even throughout the night the humidity levels change and also from stand to stand the humidity seems to be different. I run it on Auto Nuc and have periodically manually nuc'd it to try to clear it up...helps a little but overall it seems that it is just not as clear as it used to be. I think one of the 2 firmware updates said something about "enhanced detail/graphics", it also gave me the "sound" for the videos...the other update was for the potential POI shift...I didn't really think I had a POI issue, but done the update anyway...figured it wouldn't hurt. It is still under warranty, so I might call them and see what they have to say. Is there someone in particular that you would recommend I speak with or just call the tech dept. and hope for the best?