LUCKYDOG
Active member
I know we all have different experiences with different companies but I can only speak of mine. I will never buy another Kimber, not because of their product but because of their customer service. I have owned a few Kimber pistols and now my first Kimber rifle. I had some concerns with barrel not being free floated because it was touching in several places. I called several times and was only able to talk to a lady named Dawn. She knew I was frustrated and wanted to talk with an experienced Kimber tech. She would not let me talk to anyone. In stead she would ask me questions and put me on hold and then come back with the answer of put it in a box and ship it back. I asked her to PLEASE let me speak with a technician before I shipped my gun back and she refused.
If I am going to spend the kind of money a Kimber rifle cost, I want better customer service than that.
If I am going to spend the kind of money a Kimber rifle cost, I want better customer service than that.
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