Pulsar has had their share of issues this year. However, I also agree there isn't a manufacturer of thermal products that hasn't had issues. Talk to a reputable dealer and Trijicon has had their share of issues as well. The more features you add to the technology, the higher the risk of issues. If you really watch the Pulsar or Thermal pages, typically you hear about 3 issues with Pulsar: Wifi connection to StreamVision, POI shift, and their mount. Hopefully POI shift will be taken care of now with the latest update but only time will tell. Has it been frustrating, heck yes for those who have been through it. The connection to StreamVision seems to be an issue for some. I have experienced it myself. However, with the number of OS updates and models of smart phones, it doesn't shock me there are connection issues at times. For me, it continues to improve with each release. As far as their mount, they have a new QD lock and there is always the ZeroDlta mount as well. Many use the stock mount and like it so it just depends on the need.
There is a reason Pulsar was totally out of stock. They provide an excellent product with a ton of features. There have been issues with the Trail model, and hopefully most or all will be corrected soon. The POI shift had a significant impact on my hunting season, but I do not regret buying a Trail. When the POI shift had no immediate answer and Pulsar was out of stock, the dealer I bought the Pulsar from said he would credit me towards any other brand's scope. However, there is nothing out there in a similar price range with as good of image with similar features. I chose to wait, and hopefully it will be a good decision.