Varminterror
New member
Just wanted to throw a nod to Black Hole Weaponry today. I know a lot of folks have been sneering at them the last couple years for QA/QC, delivery time, price hikes, whatever, but I’ve remained to be happy with their barrels, and have kept building on them. Every one I have built on has been sub-moa, very fast for the load, and incredibly easy to clean - and the prices are competitive.
I was worried Tuesday that I was finally going to be bitten by the Black Hole venom about which I keep hearing rumors. I got a voicemail one of my barrels was made in the wrong profile, they noticed it was wrong right before it went to coating. I was already getting anxious, as I knew the 8-10wk estimate was too ambitious for a non-standard bore, and I was 11wks into my wait time - I certainly didn’t want to hear we were starting the clock over again. So they call - do you want this barrel with the wrong profile or wait for a new one? Neither - I wanted the barrel I ordered in the time I expected. It’s going to be a suppressed 458Socom with a MASSIVE can out front, light profile doesn’t work for me - I’d rather have had a National Match profile even, standard was already a concession, certainly not a light... so I called my customer, he said he’d rather wait. In the meantime, Black Hole texted me and said they could do a heavier National Match profile, and could expedite production. This was Tuesday Feb 13 at 6pm central time, with my order placed Nov 28, ‘17.
I just got a text this morning - Feb 15. They turned the “custom” National Match profile barrel YESTERDAY and it’s going to coating today. I was hoping the barrel would be expedited, but I certainly did not expect a ONE DAY turn around to cut the new barrel.
So while I have yet to fall victim to any accuracy issues, even though I DID fall victim to a QC issue, their QA and customer service follow up was beyond expectation. Starting my barrel over, producing a custom profile at no extra cost (original price was highly discounted Black Friday pricing too!), they still went the extra 50 miles to make me and my customer happy. I can say, they’ve earned my business years ago, and they’ve earned the right to keep it after this.
I was worried Tuesday that I was finally going to be bitten by the Black Hole venom about which I keep hearing rumors. I got a voicemail one of my barrels was made in the wrong profile, they noticed it was wrong right before it went to coating. I was already getting anxious, as I knew the 8-10wk estimate was too ambitious for a non-standard bore, and I was 11wks into my wait time - I certainly didn’t want to hear we were starting the clock over again. So they call - do you want this barrel with the wrong profile or wait for a new one? Neither - I wanted the barrel I ordered in the time I expected. It’s going to be a suppressed 458Socom with a MASSIVE can out front, light profile doesn’t work for me - I’d rather have had a National Match profile even, standard was already a concession, certainly not a light... so I called my customer, he said he’d rather wait. In the meantime, Black Hole texted me and said they could do a heavier National Match profile, and could expedite production. This was Tuesday Feb 13 at 6pm central time, with my order placed Nov 28, ‘17.
I just got a text this morning - Feb 15. They turned the “custom” National Match profile barrel YESTERDAY and it’s going to coating today. I was hoping the barrel would be expedited, but I certainly did not expect a ONE DAY turn around to cut the new barrel.
So while I have yet to fall victim to any accuracy issues, even though I DID fall victim to a QC issue, their QA and customer service follow up was beyond expectation. Starting my barrel over, producing a custom profile at no extra cost (original price was highly discounted Black Friday pricing too!), they still went the extra 50 miles to make me and my customer happy. I can say, they’ve earned my business years ago, and they’ve earned the right to keep it after this.