The irritating thing is, you go to their website. Under contact us, they give you a phone #. When you call and press 1 for customer service/tech support, they tell you to leave a phone # to call you back, but they never do. Glad this site is the way it is. I also tried to warn others on a well known AR site and got crucified. If you say anything negative about one of their “industry partners”, a bunch of GI Joe wannabees jump down your throat. They said I wanted something for nothing-right, I paid $800 for the parts direct from the mfgr. They said I was a troll, a liberal and a bunch of other fine stuff. Truth is, they’re the trolls who want something for nothing. They sit there like gargoyles and pounce, and from their posts, it’s obvious they don’t even own the product. The amazing thing is, the gargoyles can summon the “industry partner” in a matter of minutes. Then you get a PM from the “industry partner” offering help. The “industry partner” then PM’s each of the gargoyles asking for their mailing address so he can send them free stickers, patches, and other junk to thank them for abusing the customer they ignored. I bought these items in 4Q 2015 (AFAIK the mfgr was not an industry partner then), but since I was waiting 13 months for the stamp, the problem went undiscovered. Just as I did here, I showed posts indicating others had the same problem. In addition to zero customer service, their website is useless. My parts were Gen 3. They have since come out with Gen 4, which may have addressed some of the issue. Since I had to disassemble the gun, I tried to find the torque values for the hand guard bolts but there was nothing in the FAQ or anywhere else. The info is only for Gen4. I emailed through the site asking if they were still in biz since I could not get a call back. A Todd Gardner replied and asked what I needed, saying phone calls were hard to keep up with. Then why do you even have a phone number listed on your website? Of course, by then I had ground the gas block and guessed on the torque value. I can guarantee you none of their installation videos talked about Dremeling to fit. Rant over.
On a more positive note, grinding the gas block worked. I went to the range today. Had two 1/2” groups and one 1/4”group at 100 yds before I ran out of ammo, and the gunstore near the range is closed on Monday. I knew the BHW barrel was capable of better than 1 1/2”. Thanks to all for the help and ideas. No more arfleamarket.com for me. Equipment Exchange is the only section worth looking at anyway.