Put in an order and their website glitched. Logged in again and item still in cart, checked order status and it showed nothing so I submitted again on 8_15-17 @ 10:00 pm eastern time. Low and behold double order. I started calling at 10:00 am eastern time on 8-16-17 to cancel one, left a voicemail and no response. Emailed and got ignorant response that "custom orders" can't be cancelled. I seriously doubt that at the time the piece of wood was even machined yet and would have been as simple as deleting it out of their system. All i requested was to cancel 1 order.
Horrible customer service! Just horrible!
Not saying their product is bad, just saying customer service is crap!
Horrible customer service! Just horrible!
Not saying their product is bad, just saying customer service is crap!