SoI have a Turbo Dogg. 2 years now. I gotta say, buddy has a FoxPro, and it's nicer, but for the money I like the Turbo. I don't hunt every weekend, and so it came to a cost vs use thing.
As for the service, I just contacted them as the remote range on the Turbo SUX, unless you can get it 5-6" off the ground. They know this, and have re-designed the bottom of the call with a tri pod mount and peeps are saying it workes awesome.
SO I asked what they could do for me. Now remember, I was really nice, told them about how the call is loud (it is) and sounds good (I think it does) and then went into the pitch for the part (the mount is part of the battery door) that I wanted to upgrade.
Not a flinch, no charge, and they have a new door in the mail.... so thats my cust service experience with Primos.