Anyone ever use E.Arthur Brown for a custom shop barrel?

J

jefo65

New member
I'm trying to get to the bottom of a complete disaster with E. Arthur Brown right now. I ordered two 6.5x47 barrels for myself and a friends Encores. The order was placed at the end of April of 2012, they charged the credit card instantly 200.00 for a deposit, on May 12th the order was processed and the receipt and their website clearly read "Current estimated delivery is 16-20 Weeks"
By mid october I heard nothing from them and had hopes of using the barrel during deer season,..main reason I ordered them so early. Multiple,..and I mean multiple calls and emails went unaswered,..on Oct 11th,..I finally got an email from "Jill" reading

"Due to barrel blanks being delivered to us at a very late date the batch your barrels are in have been delayed. I am afraid the two barrels may not be done by mid Nov. The shop is shooting for getting them all shipped by Christmas. We are very sorry as we estimated the delivery time to be 5 months. We were not able to get the blanks when we wanted as all barrel companies are backlogged. We do have the barrels here now and they are working on quite a few custom barrel orders due to the delay."

Well,..Christmas is here and gone,..I shot them an email after the holiday,...Dec 27th to be exact,...8 days later (understanding the holidays and the gun craze may have slowed things down...but again,..8 days to answer) this is their reply

"The barrels are late, they still are not done. It will be some more time before they are done, possibly 8-12 wks. I am sorry they are late, we are working hard to get this large batch of barrels done.

Thank you,"

If this time frame holds correct,...and I seriously doubt it will,..I'll be waiting over a year for an Encore barrel?? I was just curious if any of you folks have delt with these yahoos before and how would you deal with it at this point. I replied to the last email basically asking for no more emails and a phone call from a manager is expected.



 
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ordered 2 barrels for savages before and never had a problem getting them....but bore was rougher then a gravel road...never would shoot either,sent both down the road and never will buy another
 
I sent an email to them last night asking them to cancel the order, refund my money and forward me written proof before the end of the working day on Monday. If not,. I've saved everything they've said over the last 8 months, should make it easy if I have to push the issue. I ordered one from MGM last night,..showed to have the 6.5x47 in stock,..
The thing that gets me is how poorly Eabco is run. Since I ordered the 2 barrels from them, I've ordered 2 from Wilson combat, 1 from Shilen and 1 from White Oak, none of which were in stock,..and I received and used everyone of those with complete satisfaction. How come these other companies can fill orders in a reasonable amount of time?
I understand these are challenging times,..but there's no excuse for pi$$ poor customer service. How on God's green earth can they tell me after waiting 7 months, on Oct 11th the blanks where in, and should be shipped by Christmas,..then the email the other day basically says they have no idea, and it could be possibly 8-12 more weeks? It's mind blowing they can't walk into the shop after this amount of time...see what orders are filled, which aren't and and do the math based on dailey barrel completion....makes sense why so many quality issues have come from their custom shop. I wish I would have looked into them a little harder and gone to MGM 8 months ago.
 
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