bluealtered
New member
I decided i needed another ar just because i guess, and since i work part time in a store with a great sporting goods department that stocks both new frontier lowers and redx uppers i went that way and got one of each.
The next morning i went to the range to start the breakin of both parts. The upper wouldn't feed from the mag so i fed it single shot, a little polishing would fix that when i got home. I was doing the one shot, clean one shot clean for the first ten rounds and on the tenth round the takedown pin came out in two pieces. (you can guess where the detent and spring went)
When i got home i emailed new frontier and explained what had happened, on their next business day they emailed back that new parts were on the way, and they got here the next day. In the mean time i pulled the ar apart to clean it and found the front pin was broken as well.
So i emailed them again and the part shows up, no problem. I had asked them on the first email if they had incountered this problem and they said no, let us know what happens.
Back to the range i go and ten rounds later i'm heading home again. This time both pins are broken and i'm not real happy. The pin fit on these two parts was the tightest i have had and had to use my little gunsmiths hammer to make them work. (that should have been clue one)
Another email to frontier and they say send it back, we'll send you a new lower. They did, overnight and like the parts before it was prepaid by them. Out to the range i go and i'm checking the pins every shot now, yep ten rounds and a broken rear pin.
I have read about some of the early models breaking pins but this is a new lower with the numbers way above that, (74**). I email them what had happened and they just haven't had this happen before but offer to send me steel pins if i want to try them.
While this is going on i email redx as well and explain what componets i'm using and what is happening and would they please email me so we can try to find a solution to the problem. The response i got was that all poy lowers were garbage and they would never honor any warranty work for a upper that was used with a poly lower. I never asked for warranty work, only to speak to someone about the problem i was having.
I then emailed back that i worked in a store that was stocking their product and would be ordering more. I also stated that the owner of the store made it a point not to carry any venders products if they won't stand behind them. I still hadn't asked for warranty work, just talk to me about whats going on.
The reply was that he didn't care who i was or where i worked, or if we carried his products or not. All poly lowers are junk and theres nothing more to say.
At this point i'm stuck, while i have been working on guns for many years, i'm not a gunsmith and don't pretend to be, the only thing left i can think of is to take the lower down to our store. I do and i take five ar's off the shelf and fit them to the lower, they all perfectly. Two of those i try are redx uppers and they fit as well as the others.
Now i go to our local gunsmith with the upper who after checking it over says that the rear pin hole is off spec just enough to cause the very tight fit and that it would shock the rear pin and break it after a few rounds.
This i email to redx but theres nothing more to say and i don't get a reply.
So i email new frontier what the problem was and make an apology to them for what problems this may have caused and offer to pay for everything they have sent me. They email me back the amount and when they open this morning i'll take care of it.
At this point i'll just have to chalk it up as a learning lesson of life. I know some of you have redx uppers that work great. My experince just didn't work out that way. I guess the bottom line is pretty simple, if you have problems with your redx parts, it would be a good idea not to say you are using a poly lower.
One of the companies involved here bent over backwards to help even though in the end it wasn't their fault. The other company found what they considered an easy out and took it. (You know i never did ask for warranty work, just to talk to someone.) blue
The next morning i went to the range to start the breakin of both parts. The upper wouldn't feed from the mag so i fed it single shot, a little polishing would fix that when i got home. I was doing the one shot, clean one shot clean for the first ten rounds and on the tenth round the takedown pin came out in two pieces. (you can guess where the detent and spring went)
When i got home i emailed new frontier and explained what had happened, on their next business day they emailed back that new parts were on the way, and they got here the next day. In the mean time i pulled the ar apart to clean it and found the front pin was broken as well.
So i emailed them again and the part shows up, no problem. I had asked them on the first email if they had incountered this problem and they said no, let us know what happens.
Back to the range i go and ten rounds later i'm heading home again. This time both pins are broken and i'm not real happy. The pin fit on these two parts was the tightest i have had and had to use my little gunsmiths hammer to make them work. (that should have been clue one)
Another email to frontier and they say send it back, we'll send you a new lower. They did, overnight and like the parts before it was prepaid by them. Out to the range i go and i'm checking the pins every shot now, yep ten rounds and a broken rear pin.
I have read about some of the early models breaking pins but this is a new lower with the numbers way above that, (74**). I email them what had happened and they just haven't had this happen before but offer to send me steel pins if i want to try them.
While this is going on i email redx as well and explain what componets i'm using and what is happening and would they please email me so we can try to find a solution to the problem. The response i got was that all poy lowers were garbage and they would never honor any warranty work for a upper that was used with a poly lower. I never asked for warranty work, only to speak to someone about the problem i was having.
I then emailed back that i worked in a store that was stocking their product and would be ordering more. I also stated that the owner of the store made it a point not to carry any venders products if they won't stand behind them. I still hadn't asked for warranty work, just talk to me about whats going on.
The reply was that he didn't care who i was or where i worked, or if we carried his products or not. All poly lowers are junk and theres nothing more to say.
At this point i'm stuck, while i have been working on guns for many years, i'm not a gunsmith and don't pretend to be, the only thing left i can think of is to take the lower down to our store. I do and i take five ar's off the shelf and fit them to the lower, they all perfectly. Two of those i try are redx uppers and they fit as well as the others.
Now i go to our local gunsmith with the upper who after checking it over says that the rear pin hole is off spec just enough to cause the very tight fit and that it would shock the rear pin and break it after a few rounds.
This i email to redx but theres nothing more to say and i don't get a reply.
So i email new frontier what the problem was and make an apology to them for what problems this may have caused and offer to pay for everything they have sent me. They email me back the amount and when they open this morning i'll take care of it.
At this point i'll just have to chalk it up as a learning lesson of life. I know some of you have redx uppers that work great. My experince just didn't work out that way. I guess the bottom line is pretty simple, if you have problems with your redx parts, it would be a good idea not to say you are using a poly lower.
One of the companies involved here bent over backwards to help even though in the end it wasn't their fault. The other company found what they considered an easy out and took it. (You know i never did ask for warranty work, just to talk to someone.) blue
