UPDATE
Hello,
Sorry for taking such a long time to respond. I was advised to stop posting comments and updates until the troubles I was having with Olympic Arms were resolved, having said that I will update you on the situation at hand.
I was finally contacted by Olympic Arms. They offered to replace my defective with a new rifle. I declined their offer for a new rifle and I asked them to refund my money.
Beyond their products lacking quality control, I feel their company’s procedure and employee interaction policies put little or no emphasizes on being polite to the customer and resolving their issues simultaneously without a hassle. One of the biggest problems is that they refuse to listen to the customer’s wants & needs and do not want to be told to anything, especially by their customers.
I my opinion Olympic Arms needs to understand this is an aggressive market with countless manufactures selling AR-15’s, AR-15 related products and accessories, the only thing that will distinguish Olympic Arms from their competitors is how they take care of their customers. They need to make certain WE the customers are happy. A happy customer will come back and bring all of their friends. The customer’s experience interacting with and buying from Olympic Arms will determine if WE will become return customers and give others positive feedback in regards to the company and their product. A positive experience assures repeat customers. Word of mouth is the best form of advertising, if the word is good to go it can be an inexpensive way of getting business, nevertheless if the word is bad it will start spreading faster than bed bugs making it extremely difficult for these companies to retain their current customers and more expensive trying to acquire new potential customers.
How Olympic Arms treats their customers that are willing to give them their hard earned money for their products and services is very critical in this competitive AR-15 market. If they continue to be rude and deceiving to their customers and making them unhappy, they will end up running out of people to be rude and deceiving to. Additionally, each time they make a customer unhappy, their potential customer pool will decrease accordingly. As the potential customer pool decreases, the advertising cost per new customer will increase. No one is going to get anywhere with customer relations until they recognize that WE as customers are valued assets, not dumb milk cows for money.
Thank you all for your support and comments.
CSVCA Kevin.