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#1914670 - 05/07/11 05:51 PM Problem with TAURUS 650 CIA, advice welcomed
coyote killa Offline
Seasoned Member

Registered: 10/29/10
Posts: 226
Loc: PA, USA
This will be a long thread, so you have been warned. On 12-24-10 I purchased a Taurus model 650 CIA .357 magnum revolver. The first trip to the range I started out with .38 special rounds and after 2 shots the cylinder would no longer turn. I unloaded and tried again. The same result occurred. I tried .38 special Federal and Remington ammo. I then tried Federal .38 special + P and Federal .357 magnum ammo. The same thing happened with all 4 rounds. The cylinder would lock up. I tried all 4 ammo's in my Ruger SP101 and my S&W model 640. They all performed flawlessly.

I phoned Taurus and informed them of the problem. They asked what kind of ammo I was using and generally seemed like they were trying to determine that it was my fault. Eventually they asked me to send it in for warranty repair. They refused to send a call tag and made me pay for the shipping. I sent the gun in, it was returned and it still had the exact same problem. I phoned and informed Taurus and was treated fairly rudely by a woman who informed me that they had test fired it according to her records and that it must be the ammo I was using. I asked if it was possible that they send me a new gun, and she said to send it back for repair. I refused. I then went to the dealer where I purchased it and explained the situation. He said he would send it back and asked me to write a letter with whatever it was that I wanted. I composed a letter asking them to REPLACE the gun and to refund the shipping charges that I felt I should not have had to incur on a brand new gun. I also sent an email to the Taurus CEO complaining of the situation. I never received a reply. A few weeks later my dealer phoned to tell me the gun had been returned. When I opened the box, there was the same gun with a new repair tag stating that it had been repaired. There was no reply to my letter and obviously they had not done what I asked. I noticed that in the process of repairing it, that they had scratched the firearm and chipped the blueing where they had removed a punch pin. I took it to the range, loaded some bullets and ....... the cylinder would not close. I tried 4 brands of ammo altogether 2 being .38 special one being .38 special+P and one being .357 magnum. The cylinder would not close when the bullets were loaded.

So now to the advice part. I don't want this POS and I'd like to get a new firearm and my money refunded for the 1st repairs shipping charges. I want to get a new gun because I can trade it for the full purchase price and get a S&W by paying the difference. Given my experience with Taurus customer service thus far, I'm pretty certain they are going to offer to send a call tag and "repair" it again. I'm going to go to my dealer on Monday and show him the "repair" and see if he can do something. If that fails, I'm going to contact the PA State Attorney Generals Office consumer complaints division and see if they can mediate a solution. If I have to I'll sue them. I was wondering if anyone here has ever had a situation this insane happen and if they have ever sued a gun manufacturer. Is it possible to sue a manufacturer in a State small claims court? The way I see it they have had 3 chances. The 1st chance was when they sent the firearm out to be sold initially. The 2nd and 3rd chances were the 2 "repairs" they made. I'm done with them and want to teach them a lesson. Any advice based on experience would be much appreciated.


Edited by coyote killa (05/11/11 11:57 AM)
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Taurus model 650 CIA - Problems!

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#1914683 - 05/07/11 06:35 PM Re: Problem with handgun, advice welcomed [Re: coyote killa]
OldTurtle Offline
Moderator

Registered: 12/20/05
Posts: 18146
Loc: East Central FL
You've got a pretty good case for a Small Claims Court complaint....You will need to create a chronological narrative and get a written statement from your local gun dealer about his involvement, as well as his evaluation, and file the complaint against

Rossi Firearms, Inc
16175 NW 49 Avenue.
Miami, FL 33014

Since Rossi and Taurus are now the same company....

I don't know what your filing fees are in PA, but here they are $64, plus the service fee (usually @25) for the Sheriff's Office...

I have a friend that bought a Taurus 92 (Beretta 92FS clone) that had a bent barrel... It would shoot way to the left of where the sights indicated and it took him two years for Taurus to send him a new barrel (drop in item)...
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#1914727 - 05/07/11 08:12 PM Re: Problem with handgun, advice welcomed [Re: OldTurtle]
flyinlizard1 Offline
Die Hard Member

Registered: 07/27/07
Posts: 746
Loc: New York/ Dutchess County
A while back I made the mistake of buying a Rossi single shot 22-250 what a pos, I could never get it to group any better than 3 inches at 100 yds on a good day. Sent it back to the center in Florida with a letter stateing my issues and they returned it to me saying I should clean my guns. The gun was fully cleaned when I shipped it to them ,both powder solvent and bore tech elim. for the copper. IMHO Rossi = C---.
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#1914737 - 05/07/11 08:32 PM Re: Problem with handgun, advice welcomed [Re: flyinlizard1]
pyscodog Offline
PM senior

Registered: 12/04/06
Posts: 6338
Loc: okla
I think you can say crap without getting bleeped. Its that other word they get you on.
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#1914769 - 05/07/11 09:15 PM Re: Problem with handgun, advice welcomed [Re: pyscodog]
NdIndy Offline
Die Hard Member III

Registered: 05/17/09
Posts: 3253
Loc: cheyenne wy
I'm going to be a jerk here and say I think a snowball can last a long time in [beeep] if you put a little hat on it. You can file in small claims, no-one will show up nor will anyone from taurus acknowledge the receipt of lawsuit, so it will go nowhere.

Your basic complaint should read short form, IMO, just "Bought a taurus, what should I do?" What makes taurus a BAD manufacturer isn't their ability to turn out a decent product,because they can, it's their inability to on average turn out an average product. If they could do that, they're as good as your average gun maker. Until then, they're on my list of do not buys.

Send it back again, you'll get it back with the same problem. Try to trade it in on a better firearm. Skip the s&w, and buy a ruger black or redhawk.

I had a keltec subcompact that went back twice with a laundry list of problems and returned with broken parts replaced, but the exact same problems. In the end I used it as a trade piece on a lever gun and a lesson that I'll never buy keltec again.

Your dealer isn't going to be much of a help, most I know of have a return policy that expires as soon as you leave the store. But if he's a smith, there's a chance he can correctly bore the cylinder. Reading the description of the problem, I'm laying odds on a shallow bore being the problem.
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#1914778 - 05/07/11 09:25 PM Re: Problem with handgun, advice welcomed [Re: NdIndy]
NdIndy Offline
Die Hard Member III

Registered: 05/17/09
Posts: 3253
Loc: cheyenne wy
And taurus buying rossi... that's a lot like buying a pinto made by Yugo. It's not going to end well.
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#1914784 - 05/07/11 09:37 PM Re: Problem with handgun, advice welcomed [Re: NdIndy]
sully2 Offline
Die Hard Member

Registered: 03/16/11
Posts: 780
Loc: Ohio
Other than Kimber...all Ive owned in over 42 years has been S&W's. If I were pushed into a gunfight and had only a Taurus to defend myself with....I'd use a long stick instead!!!!!


Edited by sully2 (05/07/11 09:37 PM)

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#1914788 - 05/07/11 09:45 PM Re: Problem with handgun, advice welcomed [Re: coyote killa]
justin10mm Offline
Die Hard Member

Registered: 05/02/10
Posts: 789
Loc: earth
Originally Posted By: coyote killa
I purchased a Taurus



I think I found your problem. rolleyes

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#1914853 - 05/07/11 11:30 PM Re: Problem with handgun, advice welcomed [Re: justin10mm]
Colorado Pete Offline
Die Hard Member II

Registered: 05/10/01
Posts: 1975
Loc: Fountain, Colorado
I assume the cylinder rotate freely without any ammo in the chambers?
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#1914856 - 05/07/11 11:42 PM Re: Problem with handgun, advice welcomed [Re: Colorado Pete]
bfr4570 Offline
Die Hard Member II

Registered: 02/24/10
Posts: 1573
Loc: 12 miles SE of Possom Trot
Same problem with a 38. Been back 4 times its a piece of crap. Last one I will ever own.
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#1914868 - 05/08/11 12:17 AM Re: Problem with handgun, advice welcomed [Re: Colorado Pete]
coyote killa Offline
Seasoned Member

Registered: 10/29/10
Posts: 226
Loc: PA, USA
The cylinder will turn if you pull the trigger when the gun is unloaded. Previously it would not turn much when it was loaded. If they could just get it in the middle.
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Taurus model 650 CIA - Problems!

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#1914871 - 05/08/11 12:23 AM Re: Problem with handgun, advice welcomed [Re: bfr4570]
coyote killa Offline
Seasoned Member

Registered: 10/29/10
Posts: 226
Loc: PA, USA
This revolver is the biggest pos I've ever had my mitts on. I understand that sometimes lemons can slip through, but this gun has been sent back TWICE for repair. The customer service and repair center is a joke. They should be ashamed of themselves. I'll definitely never purchase anything manufactured by them again.
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Taurus model 650 CIA - Problems!

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#1914872 - 05/08/11 12:27 AM Re: Problem with handgun, advice welcomed [Re: coyote killa]
bfr4570 Offline
Die Hard Member II

Registered: 02/24/10
Posts: 1573
Loc: 12 miles SE of Possom Trot
Acts perfect when not loaded. Put any kind of bullets in it your screwed.
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THIS SPOT FOR RENT PLEASE SEND CASH.
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#1914902 - 05/08/11 02:54 AM Re: Problem with handgun, advice welcomed [Re: bfr4570]
Colorado Pete Offline
Die Hard Member II

Registered: 05/10/01
Posts: 1975
Loc: Fountain, Colorado
A previous poster may be right when he said it was short-chambered. Cartridges may not be going in deeply enough to keep from dragging their heads on the rear face of the frame opening.
_________________________
"Good shooting is good execution of the fundamentals. Great shooting is great execution of the fundamentals. X's are what you want. Tens are ok, but nines indicate you've got a problem" -Jim Starr

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#1914929 - 05/08/11 08:41 AM Re: Problem with handgun, advice welcomed [Re: Colorado Pete]
LUCKYDOG Offline
Die Hard Member II

Registered: 03/09/06
Posts: 1131
Loc: Huntin' Somewhere In Colorado
Thanks for posting this thread. I was getting ready to buy a Taurus 44 mag. I won't be doing that now.
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