Car sales tricks

Posted by: WeaselCircus

Car sales tricks - 04/02/19 05:01 PM

Anybody here with car sales experience? Been shopping for a new truck and without fail if it looks like I'm not going to buy right that moment, the salesman always says "hang on one second" and then drags over the "sales manager" to meet me. Then the manager will try to rehash all the details again, say glowing things about the truck, and ask things like "so what are you going to be doing with the truck?" etc. For the life of me I can't figure out what is the purpose of bringing out the sales manager. Does it really help convert sales? All it does for me is make me angry that I have to go over the same questions again for no good reason, and also makes me feel a bit patronized that if I say I'm not sure about this particular purchase then having some random other guy at the dealer say nice things about the truck will then make me decide to buy it.
Posted by: tripod3

Re: Car sales tricks - 04/02/19 07:45 PM

Unfortunately car salesmen have learned every ploy known to man. They have earned a spot in the social ladder just above a street wise drug dealer.
The average guy will buy from the 3rd place they look at a car.
With car sales down nationally they will stop at nothing to keep you there in hopes of getting your money.
It seems unreal the things I have seen over the years, so nothing surprises me anymore.
Posted by: FairChase93

Re: Car sales tricks - 04/02/19 09:47 PM

I spent a couple winters doing sales for a local small used car dealership. We did not operate that way, we couldn't get away with it. Where we live its more like here are the keys drive it for a day and if you like you can pay for it when you bring it back tomorrow. But occasionally when a local guy was looking for something particular we would work deals with other dealerships in bigger towns to get what they wanted. Even in that scenario which was not handled the same way as a customer walking on the lot, but much more of a regular business transaction, they were almost unbearable to deal with.
Posted by: fw707

Re: Car sales tricks - 04/02/19 10:20 PM

Read up on “four square” car sales.

https://www.consumerreports.org/consumer...how-to-beat-it/
Posted by: Tnslim

Re: Car sales tricks - 04/02/19 10:49 PM

I went shopping for a new Camry the other day. I wanted the XSE, black with black leather, nice stereo and the navigation system. I didn't really need a new car, I just wanted one and planned to keep my old one. Then they told me to get the navigation system I had to have a red interior and I hate red interiors. I actually thought the salesguy was kidding and only had a red interior on the lot that he wanted to move but nope, in order to get the navigation it only came with a red interior. I took my money back home.
Posted by: BleedsBlue

Re: Car sales tricks - 04/02/19 11:38 PM

Originally Posted By: WeaselCircus
Anybody here with car sales experience? Been shopping for a new truck and without fail if it looks like I'm not going to buy right that moment, the salesman always says "hang on one second" and then drags over the "sales manager" to meet me. Then the manager will try to rehash all the details again, say glowing things about the truck, and ask things like "so what are you going to be doing with the truck?" etc. For the life of me I can't figure out what is the purpose of bringing out the sales manager. Does it really help convert sales? All it does for me is make me angry that I have to go over the same questions again for no good reason, and also makes me feel a bit patronized that if I say I'm not sure about this particular purchase then having some random other guy at the dealer say nice things about the truck will then make me decide to buy it.


What brand truck?
Posted by: WeaselCircus

Re: Car sales tricks - 04/02/19 11:44 PM

Originally Posted By: FairChase93
I spent a couple winters doing sales for a local small used car dealership. We did not operate that way, we couldn't get away with it. Where we live its more like here are the keys drive it for a day and if you like you can pay for it when you bring it back tomorrow. But occasionally when a local guy was looking for something particular we would work deals with other dealerships in bigger towns to get what they wanted. Even in that scenario which was not handled the same way as a customer walking on the lot, but much more of a regular business transaction, they were almost unbearable to deal with.


That's the kind I like to deal with but is hard to find - low pressure and mellow. I've never been one to make rash decisions on large purchases, so all the pressure and trickery to keep me on the lot longer just doesn't work.
Posted by: WeaselCircus

Re: Car sales tricks - 04/02/19 11:47 PM

Originally Posted By: fw707
Read up on “four square” car sales.

https://www.consumerreports.org/consumer...how-to-beat-it/


Good article. I've had that worksheet brought out a few times in the past. All these techniques must work on average since so many places do the same things.
Posted by: WeaselCircus

Re: Car sales tricks - 04/02/19 11:52 PM

Originally Posted By: BleedsBlue

What brand truck?


Was looking at a 2018 Nissan Titan today with just 5000 miles on it. Had a 2006 Titan in the past and it ran like a champ for years so thinking maybe another one but in the updated version. I also like some of the features on the F150's and Rams, but every other vehicle here in Idaho is one of those two it seems.
Posted by: Lazerus

Re: Car sales tricks - 04/03/19 02:18 AM

Many moons ago I spent too many years in the car business. They bring out the sales manager because most of the time they dont trust that the salesman has done everything to close the sale. The desk manager or "closer" always has to take another run at you before they let you go.

I always get a kick out of their games when I buy a new truck. With all the info available now it is a whole new ball game.
Posted by: midwestpredator

Re: Car sales tricks - 04/03/19 06:20 AM

If you want to deal, you want the sales manager. The sales guy is just an info/paper pusher and has absolutely no say in how much a vehicle can sell for. If your going to pay sticker price, then the salesman is just fine.
Posted by: BleedsBlue

Re: Car sales tricks - 04/03/19 07:00 AM

Originally Posted By: WeaselCircus
Originally Posted By: BleedsBlue

What brand truck?


Was looking at a 2018 Nissan Titan today with just 5000 miles on it. Had a 2006 Titan in the past and it ran like a champ for years so thinking maybe another one but in the updated version. I also like some of the features on the F150's and Rams, but every other vehicle here in Idaho is one of those two it seems.

A deal can be very complex if you have a trade in. If you are looking at a used truck with extremely low mileage and late model you are often enough better off buying new. There are so many incentives and low interest rates on new ones.
I can give you the inside info on a Ford. Pm me if you want my help
Posted by: Rimrock1

Re: Car sales tricks - 04/03/19 12:46 PM

I worked for over 10 years for a national finance chain that financed auto dealerships. The guy that meets you on the lot or in the show room is called the "hook" His purpose is to get you into a booth and start the paperwork. If the deal stalls, the "manager" shows up with a better deal. Before he is through, the "closer" appears. This is called the turnover or T O system. I have been in the "back room" of several dealerships and listened to the conversations of potential buyers in booths that had been "bugged." If the salesman leaves the booth for a moment and the husband and wife discuss what would be acceptable, either in trade-in, total cost or monthly payments the dealership knows exactly how to proceed.
Posted by: GC

Re: Car sales tricks - 04/03/19 07:00 PM

Dirty bastages!
Posted by: john pruitt

Re: Car sales tricks - 08/17/19 09:37 PM

that is illegal you get caught bugging a sales office you are looking at a large fine and possible jail
Posted by: LUCKYDOG

Re: Car sales tricks - 08/18/19 12:21 AM

I’ve never heard any thing as funny as this thread. You guys are so far from the truth it is not even funny. I have worked for a Ford Dealership for 25 years. Car salesmen are some very hard working people. There may be a few bad seeds, just like any other business but most of them are good people. Look at the watch on your arm. You probably paid over a 300%markup. But a car salesman try’s to make a 10% profit and you guys call him a thief. Then you come in and take up a half a day of his time and then buy somewhere else to save 50 bucks. I need to stop right now before I start cussing.
Posted by: LUCKYDOG

Re: Car sales tricks - 08/18/19 12:28 AM

One more thing, you guys don’t sound kind of like a girl, you sound exactly like girls. Grow up and go buy a car. There is tons of info on the internet. Google is your friend. Quit whining and grab yourself by the balls and make a decision. Or do you need to call your wife? That’s what I thought.
Posted by: LUCKYDOG

Re: Car sales tricks - 08/18/19 12:30 AM

Originally Posted By: Rimrock1
I worked for over 10 years for a national finance chain that financed auto dealerships. The guy that meets you on the lot or in the show room is called the "hook" His purpose is to get you into a booth and start the paperwork. If the deal stalls, the "manager" shows up with a better deal. Before he is through, the "closer" appears. This is called the turnover or T O system. I have been in the "back room" of several dealerships and listened to the conversations of potential buyers in booths that had been "bugged." If the salesman leaves the booth for a moment and the husband and wife discuss what would be acceptable, either in trade-in, total cost or monthly payments the dealership knows exactly how to proceed.



This is such BS! That is hilarious!
Posted by: SlickerThanSnot

Re: Car sales tricks - 08/18/19 11:48 AM

ewwww, a used car salesman.

i would rather drive a garbage truck. lol
Posted by: SlickerThanSnot

Re: Car sales tricks - 08/18/19 11:51 AM

im kidding. im kidding.

car salesmen do earn their money. it is a job i could not do. older i
get the more i cant handle putting up with people.
Posted by: LUCKYDOG

Re: Car sales tricks - 08/18/19 12:25 PM

If you are in the car business and you are good at it, you can make a good living. I work for a store that has seven new franchises all at one location. We are Ford, Lincoln, Mazda, Volvo, Aston Martin, Lamborghini and Maserati. Our owner treats us very good and expects us to treat his clients very good. I run a department and this month so far we have sold 30 vehicles. 13 of those customers are repeat customers. You don't get that kind of business by lying and cheating customers. You get it by treating people good and taking care of them but still making a fair profit. For whatever reason, people think if a dealership makes a profit they are crooks.
Posted by: jsh

Re: Car sales tricks - 08/18/19 12:55 PM

I do my homework. I know what I am going to pay/spend. Truck before last I spent a bit of time with the game, wrote my price on a piece of paper and slid it across the table. I told them that is OTD and no “other” extra costs. Got down to the paper work, I signed several and had them stacked in front of me. One of the last ones was a couple hundred more than I had written down. I asked very politely if these figures were correct. The answer was “yes”. I said you are sure one last time, yes again. Tore the whole pile into pieces.

The salesman was ticked and said your going to drop the whole deal for a few dollars. I said no, you guys did that.

A week later I got a phone call. They were ready to do my original offer. I mentioned something to the effects of what about my pain and suffering. Full tank of fuel and three free oil changes, I had another truck.

I make up my mind I keep it when I am spending my money.

My soon to be ex dil car lots love them. Champagne taste on a beer budget. If one of her friends gets a newer car than her she can’t deal with it. She is so upside down in the one she has now it is ridiculous. The girl went to four dealerships before she found one that would sell her one. She will end up paying about 65K for a 30 k ride. She is happy as long as she has low
payments.
Posted by: LUCKYDOG

Re: Car sales tricks - 08/18/19 01:09 PM

Another thing that I just thought of. You have to be a pretty good dude just to be a licensed car sales man. The state checks you out from top to bottom just as if you were getting a concealed carry permit. You can't have any domestic violence charges, any felonies or any DUI's to get a sales license. Then the dealership is going to do a background check on you and probably even check your credit. I had to let a guy go the other day because of a few minor driving infractions because our insurance wouldn't let him drive our cars. He wasn't even a salesman. He was just my assistant.
Posted by: LUCKYDOG

Re: Car sales tricks - 08/18/19 01:13 PM

Originally Posted By: jsh

My soon to be ex dil car lots love them. Champagne taste on a beer budget. If one of her friends gets a newer car than her she can’t deal with it. She is so upside down in the one she has now it is ridiculous. The girl went to four dealerships before she found one that would sell her one. She will end up paying about 65K for a 30 k ride. She is happy as long as she has low
payments.


That's not because of the dealership, that's because she is not a smart buyer and probably has bad credit. Banks will only finance so much depending on the value of the vehicle. If she is paying 65k for a 30k ride, it has to be because of a very high interest rate.
Posted by: Plant.One

Re: Car sales tricks - 08/18/19 01:13 PM

the problem is luckydog... while you might be at a good dealership, with bosses who appreciate their customers... those sadly seem to be relatively few and far between.


MANY folks get totally dicked around in their car buying experience.


i wont ever buy a used car from a independent lot, and most of what i've looked at on branded dealerships is overpriced crap too.

at this point in my life, the only thing that going to get me on a dealer's lot is if i were in the market for a 100% new vehicle - because of how i've been treated in the past by every sales a-hole i've dealt with.

just one standout example of the nonsense i dealt with recently..... when i was car shopping last year, one of the vehicles i went to go look at they never even declared it had any SES lights on the listing. This was on a branded car lot, not independent small lot. Thankfully i have a bluetooth scanner and when i hooked it up the vehicle had 7 different SES codes... for a truck - a 4x4 crew cab canyon - they were asking north of 10K for. they hadnt even bothered to give the truck a tuneup, or remove the animal nest from between the fender and the master cylinder under the hood. not one of the pictures showed the 30+ cig burns in the seats and carpet.

in this example - i had a scheduled appointment that i put $100 down (fully refundable) to hold the vehicle till my appointment the next morning. when i got there they couldnt find the keys and were actually trying to slim-jim the door open to see if someone locked them inside. Took them an hour to get a new key cut at the main new-car dealer/service center on the other side of the property.

I *almost* felt bad for the sales guy (he didnt setup the appt, etc.. he was just the hook riding the desk that morning) when i walked in without ever moving the car from its parking spot and threw him the keys. That is of course only because i showed him the screenshot of the SES reader i had on my phone and watched his face sink when he saw how they set him up to fall too.

wasted half a day driving (it was close to 2½ round trip) and getting screwed around waiting to test drive the truck and it was the ONLY body-on-frame 4x4 truck/suv they had on the property that was under $11,000 so they couldnt even show me any other vehicles to look at that were what i was searching for.



so yea.. while you may have a boss who respects their customers... many of them out there are not really terribly interested in the repeat business game. which makes 0 sense...
Posted by: LUCKYDOG

Re: Car sales tricks - 08/18/19 01:28 PM

Plant.one you do understand that it is the law that if the dealership knows of anything wrong with a vehicle that they have to disclose it in writing. There has to be a carfax in every used car deal signed by the sales associate and the customer. The kind of stuff you guys are talking about was going on 25 or 30 years ago. You just can't get away with crap now days. Especially not with social media. At least not in the state of Colorado.
Posted by: SlickerThanSnot

Re: Car sales tricks - 08/18/19 03:30 PM

seems carfax is good for knowing how many owners a vehicle has had and where. beyond that, meh.
Posted by: jumprightinit

Re: Car sales tricks - 08/22/19 02:28 PM

Buy your new cars at Costco.